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What Great Listeners Actually Do
Listening skills Digital ArticleIt’s about more than keeping quiet. -
Make the Most of Your One-on-One Meetings
Leadership & Managing People Magazine ArticleFew organizations provide strong guidance or training for managers on meeting individually with their employees, but the author's research shows that... -
How to Become a Better Listener
Communication Digital ArticleSharpen these seven skills. -
Cracking the Code of Sustained Collaboration
Leadership & Managing People Magazine ArticleWhen most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate--not a skill to teach. So they create... -
How Great Coaches Ask, Listen, and Empathize
Leadership & Managing People Digital ArticleLeadership doesn't mean having all the answers. -
Listening to People
Listening skills Magazine ArticleRecently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […] -
The Art of Giving and Receiving Advice
Leadership & Managing People Magazine ArticleSeeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,... -
Coaching for Change
Leadership & Managing People Magazine ArticleWhether you're a boss, a colleague, or a friend, you can help the people around you make important life-enhancing changes. But the way to do that isn't... -
Seven Ages of the Leader
Leadership & Managing People Magazine ArticleLeaders go through many transitions in their careers. Each brings new crises and challenges that are predictable. Knowing what to expect can help you... -
Listening Begins at Home
Organizational Development Magazine ArticleProcter & Gamble has long been regarded as a major power of the marketing world and a prime training ground for marketers. But in the summer of 2000,... -
Listen for Your Clients' Real Needs
Careful listening can uncover unexpected-and effective-customer solutions. -
Seek Feedback
Actively seek alternative views from your team. -
What Makes an Effective Executive
Leadership Magazine ArticleGreat managers may be charismatic or dull, generous or tightfisted, visionary or numbers oriented. But every effective executive follows eight simple practices. -
Defuse Difficult People
We all have to deal with difficult people in the workplace from time to time. Use this three-step process to react constructively-and improve challenging... -
Negotiation on the Eve of Battle
The story of Joshua Chamberlain, an American Civil War hero who persuaded mutineers to rejoin the Union forces and fight at Gettysburg. -
Do a Reality Check
Communication VideoBe careful not to make assumptions based on incomplete information. Ask questions and invite others to share their perspectives. -
Motivate a Problem Employee - Better Way
Harry's worried that Alex's lack of motivation will infect the entire team. He tells Alex to make a to-do list and "just put your heart into the work"-but... -
What's Your Listening Style?
Communication Digital ArticleKnowing your style can help you build relationships, understand others, and collaborate more effectively. -
Create Rules to Unify Your Team
To avoid repeating mistakes, gather input from team members on the lessons learned from past projects. -
Bring a Flexible Mindset to Innovation
A clay refrigerator that doesn't use electricity? A washing machine designed to clean vegetables? These are just a few examples of successful innovations...
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ChatChat (VC Version)
Leadership & Managing People Case Study8.95View Details This is a role-play case, intended for use in a leadership development course for MBA students. The case has four roles: two for students playing the... -
Unmute! Effective Virtual Communication
Management Case Study8.95View Details Online meetings are now part of our normal daily routines. They are easy to set up, we have hardware to make them happen, multiple software solutions... -
HBR's 10 Must Reads for Mid-Level Managers (Paperback + Ebook)
Management Special Offer34.95View Details Collaborator. Communicator. Connector. Coach. As a mid-level manager, you're being tasked with more than ever before. You're expected to lead innovation,... -
Win Hearts
Communication ToolA logical argument won't persuade people unless you also "win their hearts"-connect with them on an emotional level. To win hearts, use vivid descriptions,... -
Moral Complexity in Leadership: Hubris and Humility "Dead Men's Path," by Chinua Achebe
Management Case Study8.95View Details The "Moral Complexity in Leadership" series of cases and teaching notes help business instructors harness the power of fiction to prepare students for... -
Establish Project Scope
99.00View Details A successful project begins with clearly defined objectives. Be sure you know which problems your project aims to solve-and which problems it's not meant... -
Next-Level Negotiating: Women at Work Discussion Group Toolkit
Sales & Marketing BookThe "HBR Women at Work" series, based on the popular HBR podcast of the same name, spotlights the real challenges and opportunities women experience throughout... -
HBR's 10 Must Reads for Mid-Level Managers (with bonus article "Managers Can't Do It All" by Diane Gherson and Lynda Gratton)
24.95View Details Collaborator. Communicator. Connector. Coach. As a mid-level manager, you're being tasked with more than ever before. You're expected to lead innovation,... -
Maryam Hassan
Leadership & Managing People Case Study8.95View Details Maryam and Sameer, brother and sister, were searching for an apartment in Hitech City, Hyderabad. Recent college graduates who were now starting jobs... -
Curiosity (HBR Emotional Intelligence Series)
Management BookExpand your mindset by exploring what's around you. Curiosity allows you to break free of your assumptions and see the world differently. This book explores... -
Mindful Listening (HBR Emotional Intelligence Series)
19.99View Details Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged,... -
Customer Focus
Sales & Marketing Tool99.00View Details Only by putting customers front and center can companies pull ahead-and stay ahead-of their rivals. Learn how to identify your key customers, their changing... -
ChatChat (Co-Founders Version)
Leadership & Managing People Case Study8.95View Details This is a role-play case, intended for use in a leadership development course for MBA students. The case has four roles: two for students playing the... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
HBR's 10 Must Reads Strengthening Your Soft Skills (with bonus article "You Don't Need Just One Leadership Voice--You Need Many" by Amy Jen Su)
Management Book50.00View Details Strengthen your soft skills and reach your leadership potential. If you read nothing else on developing your interpersonal skills, read these 10 articles.... -
Listen and Question Effectively
99.00View Details Focus on what people are really saying. -
Lead Your Team Through Conflict
Learn the difference between good and bad conflict, and discover strategies to help your team disagree constructively. -
Mindful Listening (Reading Guide)
Key lessons and takeaways to guide your reading of the "Mindful Listening" - a title from the HBR Emotional Intelligence Series. -
Convenient MD
Leadership & Managing People Case Study8.95View Details The ConvenientMD case highlights the role of emotion and ambiguity in business interactions. ConvenientMD, led by co-CEOs Gareth Dickens and Max Puyanic,... -
Moral Complexity in Leadership: Hubris and Humility / Antigone, by Sophocles
Management Case Study8.95View Details The "Moral Complexity in Leadership" series of cases and teaching notes help business instructors harness the power of fiction to prepare students for...
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What Great Listeners Actually Do
Listening skills Digital ArticleIt’s about more than keeping quiet. -
Make the Most of Your One-on-One Meetings
Leadership & Managing People Magazine ArticleFew organizations provide strong guidance or training for managers on meeting individually with their employees, but the author's research shows that... -
How to Become a Better Listener
Communication Digital ArticleSharpen these seven skills. -
Cracking the Code of Sustained Collaboration
Leadership & Managing People Magazine ArticleWhen most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate--not a skill to teach. So they create... -
How Great Coaches Ask, Listen, and Empathize
Leadership & Managing People Digital ArticleLeadership doesn't mean having all the answers. -
Listening to People
Listening skills Magazine ArticleRecently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […] -
The Art of Giving and Receiving Advice
Leadership & Managing People Magazine ArticleSeeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,... -
Stop Asking Neurodivergent People to Change the Way They Communicate
Neurotypical people can do more to close the communication gap. -
ChatChat (VC Version)
Leadership & Managing People Case Study8.95View Details This is a role-play case, intended for use in a leadership development course for MBA students. The case has four roles: two for students playing the... -
Coaching for Change
Leadership & Managing People Magazine ArticleWhether you're a boss, a colleague, or a friend, you can help the people around you make important life-enhancing changes. But the way to do that isn't...