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What Does It Actually Take to Build a Data-Driven Culture?
Digital transformation Digital ArticleLessons from Kuwait’s Gulf Bank. -
What Makes a Great Leader?
Leadership & Managing People Big IdeaTomorrow's leaders master three key roles - architect, bridger, and catalyst, or ABCs - to access the talent and tools they need to drive innovation and... -
The 4 Pillars of Successful Digital Transformations
Digital transformation Digital ArticleA framework to help leaders decide where to invest. -
Customer Experience in the Age of AI
Technology & Operations Magazine ArticleCompanies across all industries are putting personalization at the center of their enterprise strategies. For example, Home Depot, JPMorgan Chase, Starbucks,... -
Implementing New Technology
Digital transformation Magazine ArticleFor all the dollars spent by American companies on R&D, there often remains a persistent and troubling gap between the inherent value of the technology they develop and their ability to put it to work effectively. At a time of fierce global competition, the distance between technical promise and genuine achievement is a matter of […] -
Inside IKEA's Digital Transformation
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
The Essential Components of Digital Transformation
Digital transformation Digital ArticleIt’s about so much more than your technology. -
What Will Management Look Like in the Next 100 Years?
Global Business Big IdeaIn recent years, the practice of management has often felt like an exercise in putting out fires. Facing one social, environmental, and economic crisis... -
Developing a Digital Mindset
Analytics and data science SpotlightHow to lead your organization into the age of data, algorithms, and AI -
Driving Organizational Change — Without Abandoning Tradition
Change management Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from. -
The Truth About Blockchain
Blockchain HBR BestsellerIt will take years to transform business, but the journey begins now. -
Building the AI-Powered Organization
Technology & Operations Magazine ArticleArtificial intelligence seems to be on the brink of a boom. It's now guiding decisions on everything from crop harvests to bank loans, and uses like totally... -
5 Principles to Improve the Patient Experience
Sales & Marketing Digital ArticlePatients are consumers too - a reality that providers have often ignored when building digital interfaces. -
High-Tech Touchpoints Are Changing Customer Experience
Customer experience Digital ArticleAs technology becomes more powerful and affordable, your company is only limited by its imagination. -
Balancing Profit and Purpose with Your Digital Transformation
Strategy & Execution Digital ArticleLessons from the Dutch national lottery. -
Reengineering Work: Don't Automate, Obliterate
Technology & Operations Magazine ArticleCompanies rarely achieve radical performance improvements when they invest in information technology. Most companies use computers to speed up, not break... -
How to Identify Your Enemies Before They Destroy You
Strategy & Execution Magazine ArticleWe've all heard the stories about corporate giants who ignored disruptive innovations and paid a steep price. Most of the nascent technologies that typically... -
Executives Need to Invest in Understanding the Customer Experience
Customer experience Digital ArticleOnly half of chief executives are confident they are able to provide high-quality digital experiences to customers, according to a new survey. -
The CEO’s Playbook for a Successful Digital Transformation
Digital transformation Digital ArticleFocus on these five areas. -
Looking Ahead: Implications of the Present
Leadership & Managing People Magazine ArticleOn its 75th anniversary, HBR asked five of the business world's most insightful thinkers to comment on the challenges taking shape for executives as they...
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Intel Corp.: Leveraging Capabilities for Strategic Renewal
Strategy & Execution Case Study6.95View Details Traces the history of Intel from its earliest days as a technology-driven memory company to its emergence as an increasingly market-focused microprocessor... -
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
35.00View Details The bestselling classic on disruptive innovation, by renowned author Clayton M. Christensen. His work is cited by the world's best-known thought leaders,... -
Arcelik: From a Dealer Network to an Omnichannel Experience
Sales & Marketing Case Study15.05View Details Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing... -
All-in On AI: How Smart Companies Win Big with Artificial Intelligence
35.00View Details A fascinating look at the trailblazing companies using artificial intelligence to create new competitive advantage, from the author of the business classic,... -
No Longer Left on the Shelf: How Savour! Made Yet-to-be-Sold F&B Products an Attractive Proposition
Management Case Study8.95View Details Singapore-based tech social enterprise Savour! seeks to make procurement smoother and more productive by linking up suppliers like merchants with less... -
PMI: DISRUPTING THE TOBACCO INDUSTRY
Technology & Operations Case Study8.95View Details With its mission to "unsmoke the world" and its bold new purpose to replace cigarettes with less harmful tobacco products, Philip Morris International... -
Corning Glass Works: The Electronic Products Division (A)
Organizational Development Case Study8.95View Details Describes a division of Corning Glass Works that finds itself with deep financial and organizational problems. Severe conflict and lack of coordination... -
The Age of Paradox
24.95View Details In this striking sequel to his best-selling book, Age of Unreason, Charles Handy shows how the changes he predicted are upon us. New developments in technology,... -
Amazon Vs Walmart: Clash of Business Models
Management Case Study8.95View Details Set in 2021, this case describes how Amazon and Walmart have been two of the most successful retailers in history and are responsible for changing the... -
Drinkotec: Changing a company, changing a life (A): Daring to change
Management Case Study8.95View Details Franck-Erik Flegbo and Cyril Le Terrien were already successful executives in a major multinational when they decided that it was time to dream, and to... -
Digital Transformation at Tata Steel
Management Case Study8.95View Details T.V. Narendran, CEO of Tata Steel, India's oldest steel manufacturing firm, had taken concrete business and cultural transformation steps to future-ready... -
Frost, Inc. (A)
Technology & Operations Case Study6.95View Details In many ways Frost is an archetypal, small, dying manufacturing firm. With profits gone in a no-growth business and unable to diversify, Charles Frost... -
Lenovo's Opportunities and Challenges: Past and Future
Management Case Study8.95View Details Lenovo Group Limited had its origins at Legend in mainland China, starting as a personal computer (PC) importer in 1984. After becoming China's largest... -
Yemeksepeti: Growing and Expanding the Business Model through Data
Innovation & Entrepreneurship Case Study15.05View Details In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results... -
The Digital Transformation of CX at Albright Cancer Centers: The Generative AI Journey
Management Case Study8.95View Details Lisa Mitchell, Deputy Vice President of Tech Operations at Albright Cancer Centers (ACC), is confronted with significant customer service issues. The... -
Aeris Communications
Innovation & Entrepreneurship Case Study8.95View Details This case details the challenges faced by Marc Jones as the CEO of Aeris Communications (Aeris), a privately owned software company that provided Internet... -
Stitch Fix: Revolutionizing Personalization with Data
Strategy & Execution Case Study8.95View Details Stitch Fix Inc. (Stich Fix), started by Katrina Lake in 2011, combined modern technology and online shopping with a retail clothing shopping experience.... -
Massimo Menichetti
Technology & Operations Case Study8.95View Details Examines different alternatives for the introduction of telemation and computer aided design in a small firm. The issues involve what extent of cooperation... -
DBS Bank: A Tech Company Going All in on AI
Management Case Study8.95View Details The case is set in April 2023, soon after DBS Bank Limited (DBS) reported a 20% net profit growth of US$6.02 billion. The bank's CEO Piyush Gupta had...
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What Does It Actually Take to Build a Data-Driven Culture?
Digital transformation Digital ArticleLessons from Kuwait’s Gulf Bank. -
What Makes a Great Leader?
Leadership & Managing People Big IdeaTomorrow's leaders master three key roles - architect, bridger, and catalyst, or ABCs - to access the talent and tools they need to drive innovation and... -
The 4 Pillars of Successful Digital Transformations
Digital transformation Digital ArticleA framework to help leaders decide where to invest. -
Customer Experience in the Age of AI
Technology & Operations Magazine ArticleCompanies across all industries are putting personalization at the center of their enterprise strategies. For example, Home Depot, JPMorgan Chase, Starbucks,... -
Implementing New Technology
Digital transformation Magazine ArticleFor all the dollars spent by American companies on R&D, there often remains a persistent and troubling gap between the inherent value of the technology they develop and their ability to put it to work effectively. At a time of fierce global competition, the distance between technical promise and genuine achievement is a matter of […] -
Inside IKEA's Digital Transformation
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
The Essential Components of Digital Transformation
Digital transformation Digital ArticleIt’s about so much more than your technology. -
What Will Management Look Like in the Next 100 Years?
Global Business Big IdeaIn recent years, the practice of management has often felt like an exercise in putting out fires. Facing one social, environmental, and economic crisis... -
Developing a Digital Mindset
Analytics and data science SpotlightHow to lead your organization into the age of data, algorithms, and AI -
Driving Organizational Change — Without Abandoning Tradition
Change management Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from.