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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Balanced Scorecard: Measures That Drive Performance
Strategy & Execution Magazine ArticleExecutives know that a company's measurement systems strongly affect employee behavior. But the traditional financial performance measures that worked... -
Using the Balanced Scorecard as a Strategic Management System
Finance & Accounting HBR BestsellerThe balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept... -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
Start a Turnaround with a Strategy Map
Strategy maps show every employee precisely how to turn a struggling organization around. -
Managing Alliances with the Balanced Scorecard
Strategy & Execution Magazine ArticleFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models.... -
Having Trouble with Your Strategy? Then Map It
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
How to Implement a New Strategy Without Disrupting Your Organization
Strategy & Execution Magazine ArticleThroughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization... -
The Emerging Capital Market for Nonprofits
Organizational Development Magazine ArticleWhy is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,... -
The Best-Performing CEOs in the World
Leadership & Managing People Magazine ArticleFor years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Measuring the Strategic Readiness of Intangible Assets (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Using Scorecards for Governance in the Corporate and Public Sector
Balanced scorecard Digital ArticleI didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […] -
8 Reasons Companies Don't Capture More Value
Strategy & Execution Digital ArticleIt's not just about innovation; it's maximizing what you already have. -
Mission and Objectives
Effective performance measurement systems articulate strategic objectives, enabling leaders at all levels to make critical decisions. -
Coming Up Short on Nonfinancial Performance Measurement
Strategy & Execution Magazine ArticleIncreasingly, companies are measuring customer loyalty, employee satisfaction, and other nonfinancial areas of performance that they believe affect profitability.... -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship...
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China Resources Corp. (B): China Resources Microelectronics
Finance & Accounting Case Study5.00View Details Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling... -
First Community Bank (A)
Organizational Development Case Study8.95View Details First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved... -
Donald Salter Communications, Inc.
Finance & Accounting Case Study8.95View Details A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation... -
Intel Corporation: Outsourcing Dilemma
Strategy & Execution Case Study8.95View Details California-based Intel Corporation (Intel) was one of the world's leading semiconductor circuit firms. In July 2020, manufacturing delays with Intel's... -
Domestic Auto Parts
Finance & Accounting Case Study8.95View Details Describes a meeting of an executive team to discuss strategy for a company turnaround. The exercise is to construct a strategy map and Balanced Scorecard... -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study8.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary... -
United Way of Southeastern New England (UWSENE)
Finance & Accounting Case Study8.95View Details A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning... -
Volkswagen do Brasil: Driving Strategy with the Balanced Scorecard
Finance & Accounting Case Study15.05View Details A new management team at VW do Brazil develops and deploys a strategy map and Balanced Scorecard to accomplish a turnaround and cultural change after... -
Fulton County School System: Implementing the Balanced Scorecard
Strategy & Execution Case Study8.95View Details Illustrates the adaptation and implementation of a private sector management tool, the Balanced Scorecard, to a public school district. As part of a continuous... -
Mobil USM&R (A): Linking the Balanced Scorecard
Finance & Accounting Case Study8.95View Details The CEO of the marketing and refining division of a major oil company is in the midst of implementing a profit turnaround. He transforms the strongly... -
Performance Management at Afreximbank
Finance & Accounting Case Study8.95View Details -
Johansen's: The New Scorecard System-Corporate Finance Manager (Handout 3)
Finance & Accounting Case Study5.00View Details Handout 3 for UV6911. -
Wells Fargo Online Financial Services (B)
Finance & Accounting Case Study5.00View Details Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization.... -
America Online, Inc.
Finance & Accounting Case Study8.95View Details America Online's (AOL) stock price has soared nearly 2,000% since its IPO. However, there is considerable disagreement among analysts regarding the future... -
TD Canada Trust
Finance & Accounting Case Study8.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
Playgrounds and Performance: Results Management at KaBOOM! (A)
Strategy & Execution Case Study6.95View Details KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that... -
The Workforce Scorecard: Managing Human Capital to Execute Strategy
40.00View Details In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations,... -
AARP Foundation (A)
Strategy & Execution Case Study8.95View Details AARP Foundation--a leading non-profit corporation--must create a new "Dashboard" performance measurement tool to track the effectiveness of its new strategic... -
MacAfee Building Supply: Improving Performance Across Retail Stores (B)
Leadership & Managing People Case Study5.00View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Amanco: Developing the Sustainability Scorecard
Strategy & Execution Case Study8.95View Details Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental,...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
One If by Land, Two If by Sea: Using Dashboards to Revolutionize Your Performance Management System
Strategy & Execution Other Article9.50View Details It takes more than a strategy map and BSC to gauge how well your organization is linking strategy and operations. Dashboards are a vital part of the management... -
Leadership and Strategic Risk Management: An SFO Approach
Strategy & Execution Other Article9.50View Details How can risk management be fixed? Banking executive Jack Klinck (and former chairman of BSC Hall of Fame company Mellon Europe), offers two solutions,... -
Linking Marketing Plans to the Balanced Scorecard
Strategy & Execution Other Article9.50View Details Oddly, many users of the BSC have not taken advantage of its alignment capabilities to link the marketing process to organizational strategy. Here, strategy... -
Balanced Scorecard, Competitive Strategy, and Performance
Strategy & Execution Digital ArticleMany managers have adopted a balanced scorecard approach to measuring performance. But "balance" implies that all measures are equally important in all... -
Strategy Review Process
Strategy & Execution Other Article9.50View Details How an organization structures its strategy review meetings has enormous impact on the effectiveness of its strategy management efforts. The frequency... -
BSC Adoption Boosts Shareholder Returns: Findings from a Recent Study by DeBusk and Crabtree
Strategy & Execution Other Article9.50View Details It took three years of intensive research and massive data crunching, but they did it: academics Gerald DeBusk and Aaron Crabtree showed, in their 2008... -
Integrating Risk Management into the Strategic Planning Process at Canadian Blood Services
Strategy & Execution Other Article9.50View Details In the aftermath of the global financial crisis, organizations all over the world are beginning to manage risk in earnest-by moving it from a siloed to...