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How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
When Staying Neutral Backfires
Global Business Digital ArticleResearch shows that "staying out of it" might make you seem more suspicious and untrustworthy than outright disagreement. -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Don't Hide Bad News in Times of Crisis
Communication Digital ArticleTransparency is crucial - even if your reputation takes a short-term hit. -
Samsung, Shame, and Corporate Atonement
Change management Digital ArticleUnderstanding outrage in different cultures. -
How to Prepare for a Crisis You Couldn’t Possibly Predict
Crisis management Digital ArticleResist the urge to leap into action. -
How to Talk to Your Team About Distressing News Events
Crisis communication Digital ArticleThree steps for managers to open up a dialogue. -
The Organizational Apology
Business management Magazine ArticleA step-by-step guide -
Is Your Company Prepared for the Effects of Wildfires?
Technology & Operations Digital ArticleWhat companies can do now to address poor air quality and other health concerns of climate-related disasters. -
How to Talk to Your Team When the Future Is Uncertain
Crisis communication Digital ArticleYou can offer reassurance without giving false hope. -
Finding the Right Words in a Crisis
Communication Digital ArticleThe wrong ones spark fear. The right ones facilitate clarity, calm, and action. -
"They Burned the House Down"
Leadership & Managing People Magazine ArticleIn 2014 Sony Pictures Entertainment was subjected to the most devastating hack in corporate history. Highly sensitive data--salary details, private e-mails... -
How One Seattle Health System Is Managing the Covid-19 Crisis
Leadership & Managing People Digital ArticleLeaders can follow their playbook to build organizational resiliency. -
How to Be a Supportive Manager When Times Are Tough
Leadership & Managing People Digital ArticleIs anyone really focused on work right now? -
When Should Your Company Speak Up About a Social Issue?
Communication Digital ArticleA framework for leaders. -
A Cofounder of Ralabs on Leading a Ukrainian Start-Up Through a Year of War
Business and society Magazine ArticleEarly and thorough scenario planning kept the company on track. -
The Former CEO of Guardian on Using Values to Drive Strategic Planning
Strategy & Execution Magazine ArticleWhen Hurricane Sandy struck the mid-Atlantic coast, in October 2012, thousands of Guardian employees in New York and New Jersey were affected, and company... -
The Power of Options
Leadership styles Magazine ArticleAlways give yourself four ways to win. -
Preparing Your Company for a Crisis
Recessions Digital ArticleKazunori Nagashima/Getty Images This week’s question for Ask the Coach: Many organizations are in such a state of crisis today that it can be very overwhelming. Do you think there’s a purpose or a lesson in what we’re experiencing? My friend, Dr. Ian I. Mitroff, noted author and professor, has an intriguing perspective that may […]
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Lawnsite.com vs. DuPont (B): The Crisis Widens
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
Lawnsite.com vs. DuPont (C): After the Crisis
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
Changing Perceptions and Transforming Outcomes: L&T's Acquisition of Mindtree
Communication Case Study8.95View Details On March 18, 2019, Yuvraj Mehta, head Corporate Brand Management & Communications (CBMC) at Larsen & Toubro (L&T), heard about negative media narratives... -
Navigating SheaMoisture through a Racial Awakening: Cara Sabin's Authentic Leadership
Management Case Study8.95View Details First Place Winner; 2022 DEI Global Case Writing Competition. Cara Sabin (she), a Black woman, became the CEO of Sundial Brands in 2019. The Sundial beauty... -
Wells Fargo Circles the Wagons: Communicating during a Crisis
Communication Case Study8.95View Details In October 2016, Timothy Sloan, the newly appointed CEO of American banking giant Wells Fargo, faced a massive public-relations crisis. A few weeks earlier,... -
Niagara Health System: An Innovative Communications Strategy (A)
Leadership & Managing People Case Study8.95View Details This case chronicles three major challenges faced by the Niagara Health System, a seven-hospital network in the Niagara region in the province of Ontario,... -
Commuter Complaints on SMRT Train Breakdowns
Leadership & Managing People Case Study8.95View Details In December 2011, the world-renowned SMRT train system in Singapore suffered a series of commuter disruptions that shattered public confidence in the... -
Maggi: A Tangled Mess
Technology & Operations Case Study8.95View Details In the summer of 2015, one of Nestlé SA (Nestlé)'s top-selling products in the Indian market, its two-minute Maggi noodles, was embroiled in a food and... -
Nestlé Entangled! Braving the Maggi Noodle Crisis in India (A)
Sales & Marketing Case Study8.95View Details The case describes the Maggi debacle faced by Nestle in India. On May 21, 2015, the Food and Drug Administration (FDA) ordered Nestle India to recall... -
Leadership and Power Dynamics in Crisis Management (B): France
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
SARS Outbreak in Toronto
Strategy & Execution Case Study8.95View Details In the spring of 2003, the World Health Organization identified a worldwide epidemic of severe acute respiratory syndrome (SARS) that had started in China... -
D&G's Marketing Missteps in China (B): The Deepening Crisis
Sales & Marketing Case Study5.00View Details On the morning of 21 November 2018, Diet Prada, an Instagram account that uncovered the dark secrets and stories about the fashion industry, posted alleged... -
"Miracle on the Hudson" (C): Epilogue
Leadership & Managing People Case Study5.00View Details Supplement for case HKS713 -
Transformation at Loyola New Orleans (A)
Organizational Development Case Study8.95View Details In August of 2018, Tania Tetlow is inaugurated as President of Loyola University New Orleans, in the midst of turmoil. Prior to her start, the university... -
SMRT: Internal Crisis Leadership
Organizational Development Case Study8.95View Details Asyraf and Nasrul, two young trainees of SMRT Corporation Limited (SMRT), a multi-modal public transport operator in Singapore, were killed on the tracks... -
Ichko: In the Eye of a Cyclone
Leadership & Managing People Case Study8.95View Details Mihir is the head of the Disaster Management Department for the fictional coastal state of Udan, in South India. He receives a weather bulletin from the... -
Mary Selecky and Washington State's Response to the Fukushima Daiichi Nuclear Disaster
Communication Case Study8.95View Details The 8.9 magnitude earthquake that struck Japan on March 11, 2011, unleashed a 30-foot tsunami along Japan's Pacific Coast that damaged nuclear reactors... -
Mountain Equipment Co-op: Engaging Stakeholders on Social Media
Strategy & Execution Case Study8.95View Details In 2012, Mountain Equipment Co-op, a members-only Canadian consumers' co-operative that sold outdoor recreational gear and clothing, underwent a major...
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How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
Lawnsite.com vs. DuPont (B): The Crisis Widens
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
When Staying Neutral Backfires
Global Business Digital ArticleResearch shows that "staying out of it" might make you seem more suspicious and untrustworthy than outright disagreement. -
Lawnsite.com vs. DuPont (C): After the Crisis
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
Lawnsite.com vs. DuPont, Teaching Note
Strategy & Execution Digital ArticleTeaching note for INS972, INS973 and INS974. -
United Flight 3411: What Went Wrong?, Teaching Note
Organizational Development Digital ArticleTeaching note for case CU217 -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684