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Henry Ford, Innovation, and That "Faster Horse" Quote
Innovation & Leadership Digital Article"If I had asked people what they wanted, they would have said faster horses." We've all been in conversations on the topics of creativity and innovation... -
Learning from Toyota’s Stumble
Operations and supply chain management Digital ArticleLong the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face — a problem with sticking accelerator pedals that led to global product recalls and a suspension of production and sales. There are important lessons to be learned from Toyota’s stumble: Competitive success is fluid. It depends on continuously discovering better […] -
Regulation Is Hurting Cabs and Helping Uber
Global Business Digital ArticleIt's time to even the playing field. -
Don't Draw the Wrong Lessons from Better Place's Bust
Innovation & Leadership Digital ArticleHow global growth ambition can undermine inspired strategy. -
Why One Executive Quit Business Travel Cold Turkey
Leadership & Managing People Digital ArticleVenture capitalist Brad Feld says the toll of flying to meetings usually outweighs the benefits. -
Fixing a Weak Safety Culture at General Motors
Operations and supply chain management Digital ArticleGM needs to create a safety culture that encourages employees to speak up about large, small, and potential failures. -
The Fight Over Tesla Shows How Little Value Dealerships Add
Innovation & Entrepreneurship Digital ArticleStates banning Tesla's direct-sales approach aren't on the side of the consumer. -
Elon Musk's Patent Decision Reflects Three Strategic Truths
Strategy & Execution Digital ArticleThe first is that industries are increasingly irrelevant. -
What VW Didn’t Understand About Trust
Corporate social responsibility Digital ArticleIt comes from transparency, and transparency is the norm today. -
The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand
Leadership & Managing People Magazine ArticleWhen the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter... -
The Uber-Waymo Lawsuit: It Should Be Easy to Poach Talent, But Not IP
Organizational Development Digital ArticleNoncompetes are bad for innovation; protecting information is essential. -
Uber's "Price Gouging" Is the Future of Business
Sales & Marketing Digital ArticleMost companies mistakenly take a one-size-fits-all approach to prices. -
What Counts Most in Motivating Your Sales Force?
Motivating people Magazine ArticleFor decades the difficulty of motivating salespeople has been frustrating sales and marketing managers. To the most effective ones, two things are clear: one, the job is difficult; two, there is no one simple solution. Believing that “good salespeople are born, not made,” many managers recognize that recruiting is important. Others holding that “if you […] -
Women in Emerging Markets Need Safer Commutes
International business Digital ArticleThe millions of women who have poured into the workforce in emerging markets over the past decade are used to overcoming obstacles but few are more difficult, infuriating, and demeaning than their daily commute. Corporations hoping to boost their bottom lines in these expanding markets may think that their obligations to their employees are limited […] -
How to Stay in Premium Hotels Without Blowing Your Expense Account
Sales & Marketing Digital ArticleA pricing expert reveals his tactics. -
Why It's Fair to Save a Parking Spot - For a Price
Innovation & Entrepreneurship Digital ArticleA defense of Haystack, the controversial parking app. -
Why Saturn Was Destined to Fail
Brand management Digital ArticleIt’s doubly depressing to see Saturn make its final bow. Depressing, because it’s always hard to watch loyal employees lose their jobs. Depressing, too, because many of the brand’s newly written obituaries completely miss the real reasons behind Saturn’s demise, and the real damage the brand did to GM. To understand why Saturn was destined […] -
How the iPad is Like the Tesla Roadster
Design thinking Digital ArticleCourtesy of my dear friend Peer Munck (Founder of MunckMix, a music distributor), I just had my first ride in a Tesla Roadster, the $129,000 electric sports car. It blew me away, because I was reminded what can happen when innovators lovingly create something that has design integrity — by which I mean the solution […] -
Toyota’s Problems Start at the Top
Leadership Digital ArticleWhen I was a young consultant, my first (and at the time, only) client was a fledgling Toyota, which had only recently entered the American market in a big way. Back in the mid-1970’s, in the wake of the first oil shocks, Toyota was an inspiring company battling for long-term growth and market share in […] -
What It Will Take to Fix America's Crumbling Infrastructure
Leadership & Managing People Digital ArticleLeaders with a new vision.
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Adani Agri Logistics Limited: Blocking the Grain Drain
Technology & Operations Case Study8.95View Details Adani Agri Logistics Limited (AALL) was established to execute a national project for the bulk handling of food grains through a public-private partnership... -
Uber in Hong Kong: A Regulator's Dilemma
Global Business Case Study8.95View Details In Hong Kong as elsewhere in the world, Uber operates in a grey area. Thousands of passengers are using Uber service in the crowded city on a regular... -
Maersk's Non-Market Strategy Towards State-Owned Chinese Rivals
Strategy & Execution Case Study8.95View Details After the 2008-09 financial crisis, the Chinese shipping industry grew markedly and took on a more dominant role in global shipping. As a result, it was... -
Transport Corporation of India (A): The Cross-selling Conundrum
Finance & Accounting Case Study8.95View Details Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from... -
Commercial Space Stations, Chickens and Eggs, and Demand for Activity in Low-Earth Orbit
Global Business Case Study8.95View Details With the International Space Station set to retire in January 2031, NASA has made clear its desire to transition to commercially-led space stations in... -
United Safety & Survivability Corporation: Strategies during COVID-19
Strategy & Execution Case Study8.95View Details Founded in 1984, United Safety & Survivability Corporation (USSC) was an American company headquartered in Exton, Pennsylvania, that began in a garage... -
Fairstar Heavy Transport (C)
Strategy & Execution Case Study5.00View Details Supplements the (A) and (B) case. -
David Dao on United Airlines
Leadership & Managing People Case Study8.95View Details In widely-circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United... -
The Turnaround of General Electric
Strategy & Execution Case Study8.95View Details For almost forty years, the General Electric Company (GE) was considered to be one of the world's best-managed global firms. But by 2017, GE was in the... -
MK Taxi: Private Chauffeur Service
Technology & Operations Case Study8.95View Details MK Taxi Tokyo has developed a system to allow customers to use their mobile phones to find and contact the cab closest to them, bypassing the dispatch... -
Kiwi Transportation Company
Innovation & Entrepreneurship Case Study8.95View Details The transition of a company from father to son can often lead to new strategic directions for a company. New leaders have to face issues carried over... -
Kinto: Toyota's new mobility services platform
Strategy & Execution Case Study8.95View Details In 2019, Toyota launched KINTO, its new mobility services brand, in Europe - to address the increasing shift in consumer preferences from ownership to... -
Customization at BMW
Sales & Marketing Case Study8.95View Details The product planning manager for BMW Group Canada (BMW) wondered how to revive the once-promising BMW Individual program. Despite a strong start when... -
Design Thinking in Action (A): South Western Railway
Management Case Study8.95View Details with a description of three concepts it inspired and an invitation to design a set of experiments to test the concepts' desirability, feasibility, and... -
A. P. Moller-Maersk: Enabling Strategic Business Transformation
Management Case Study8.95View Details A.P. Moller-Maersk (MAERSK), an integrated container logistics company based in Copenhagen, Denmark, has been on a decade long strategic transformation... -
Buses for Democracy: Improving Public Transport in South Africa
Leadership & Managing People Case Study8.95View Details With the 2010 FIFA World Cup fast approaching, Johannesburg, South Africa, needs a much-improved public transport system. A bus rapid transit (BRT) system... -
Daimler: Motoring at the Speed of China
Leadership & Managing People Case Study8.95View Details This case is set in 2018 in China and follows Daimler's efforts to compete in the Chinese automotive market amidst fast paced changes which are underpinned... -
United Airlines: More Out-and-Back Flying?
Technology & Operations Case Study15.05View Details The case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try... -
Singapore Airlines: Surviving the COVID-19 Pandemic
Strategy & Execution Case Study8.95View Details In August 2021, Singapore Airlines Group (SIA) was at a critical juncture in its history. Since early 2020, the COVID-19 pandemic had forced commercial... -
Collision Course in Commercial Aircraft: Boeing-Airbus-McDonnell Douglas--1991 (A)
Global Business Case Study8.95View Details Describes the competitive situation that has arisen in the commercial aircraft manufacturing industry since Airbus entered in 1970. Having overtaken McDonnell...
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Henry Ford, Innovation, and That "Faster Horse" Quote
Innovation & Leadership Digital Article"If I had asked people what they wanted, they would have said faster horses." We've all been in conversations on the topics of creativity and innovation... -
Pricing at Vocram Airways (A) and (B), Instructor Spreadsheet
Innovation & Entrepreneurship Digital ArticleInstructor spreadsheet for cases W13724 and W13725. -
Adani Agri Logistics Limited: Blocking the Grain Drain
Technology & Operations Case Study8.95View Details Adani Agri Logistics Limited (AALL) was established to execute a national project for the bulk handling of food grains through a public-private partnership... -
Uber in Hong Kong: A Regulator's Dilemma
Global Business Case Study8.95View Details In Hong Kong as elsewhere in the world, Uber operates in a grey area. Thousands of passengers are using Uber service in the crowded city on a regular... -
Maersk's Non-Market Strategy Towards State-Owned Chinese Rivals
Strategy & Execution Case Study8.95View Details After the 2008-09 financial crisis, the Chinese shipping industry grew markedly and took on a more dominant role in global shipping. As a result, it was... -
Adani Agri Logistics Limited: Blocking the Grain Drain - Teaching Note
Technology & Operations Digital ArticleTeaching Note for product W14072. -
Closing the Governance Gap in Joint Ventures
Strategy & Execution Digital ArticleJoint ventures make meaningful contributions to corporate revenue and can enable new growth strategies, but they increase their shareholders' risk exposure,... -
Learning from Toyota’s Stumble
Operations and supply chain management Digital ArticleLong the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face — a problem with sticking accelerator pedals that led to global product recalls and a suspension of production and sales. There are important lessons to be learned from Toyota’s stumble: Competitive success is fluid. It depends on continuously discovering better […] -
Regulation Is Hurting Cabs and Helping Uber
Global Business Digital ArticleIt's time to even the playing field. -
Transport Corporation of India (A): The Cross-selling Conundrum
Finance & Accounting Case Study8.95View Details Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from...