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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Leadership & Managing People Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Organizational Development Magazine ArticleAfter Wall Street firms repeatedly had to shell out millions to settle discrimination lawsuits, businesses started to get serious about their efforts... -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
ABCs of the Critical Path Method
Strategy & Execution Magazine ArticleThe critical path method (CPM), one of a variety of quantitative tools for business decision-making, is a simple technique for analyzing, planning, and... -
The Four Phases of Project Management
Project management Digital ArticlePlanning, build-up, implementation, and closeout. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
An Agile Approach to Change Management
Strategy & Execution Digital ArticleSix lessons on moving quickly under pressure. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Quality Is More Than Making a Good Product
Customer service Magazine ArticleCorporate executives and consumers have in recent years adopted divergent views of product quality. Several recent surveys indicate how wide the quality perception gap is: Three out of five chief executives of the country’s largest 1,300 companies said in a 1981 survey that quality is improving; only 13% said it is declining.1 Yet 49% of […] -
Performing a Project Premortem
Technology & Operations Magazine ArticleIn a premortem, team members assume that the project they are planning has just failed--as so many do--and then generate plausible reasons for its demise.... -
Reinventing Performance Management
Organizational Development Magazine ArticleLike many other companies, Deloitte realized that its system for evaluating the work of employees--and then training them, promoting them, and paying... -
How AI Is Helping Companies Redesign Processes
Technology & Operations Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Teaching Smart People How to Learn
Leadership & Managing People Magazine ArticleCompetitive success depends on learning, but most people, including professionals in leadership positions, are not very good at it. Learning is a function... -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
When You’ve Got to Cut Costs—Now
Costing Magazine ArticleA practical guide to reducing overhead by 10%, 20%, or (wince) 30%. -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Operational Transparency
Technology & Operations Magazine ArticleConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned... -
The Agile Family Meeting
Leadership & Managing People Digital ArticleA simple framework to manage chaos, get along better, and reduce stress.
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A Problem-Solving Approach to Designing and Implementing a Strategy to Improve Performance
Strategy & Execution Case StudyThis note helps teams work through a problem-solving process that facilitates the design and implementation of a strategy for continuous improvement. -
Verily Life Sciences and Machine Learning
Leadership & Managing People Case Study8.95View Details Verily Life Sciences, an independent subsidiary of Alphabet, Inc., set out to harness machine learning in the health care field. The company sought partnerships... -
Rich-Con Steel
Technology & Operations Case Study6.95View Details One month after "going live" with a new information system, Rich-Con Steel is in crisis. The new system was intended to give the company basic visibility... -
Providian Trust: Tradition and Technology (A)
Technology & Operations Case Study8.95View Details A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously... -
Managing the Move to the Cloud: Analyzing the Risks and Opportunities of Cloud-Based Accounting Information Systems
Technology & Operations Case Study8.95View Details The accounting industry is being disrupted by the introduction of cloud-based accounting information systems (AIS) that allow for a more efficient allocation... -
Battling Dirty Toilets: Singapore's Final Frontiers
Finance & Accounting Case Study8.95View Details This case, set in June 2018, chronicles the challenges that Jack Sim, self-made millionaire and founder of the World Toilet Organisation (WTO), encountered... -
Emerging Business Opportunities at IBM (A)
Strategy & Execution Case Study8.95View Details By June 2003, IBM had made significant progress in changing the way it managed new, emerging businesses. Describes the development of a separate management... -
TCS: Agility at Scale-Managing Change
Management Case Study8.95View Details The head of Agile Initiative Network (AIN) at TCS, an India based multinational IT services-consulting-business solutions enterprise, has been mandated... -
Too Much Alcohol at a Remote Construction Site
Leadership & Managing People Case Study8.95View Details In September 2014, an American expatriate project manager at High-Tech Construction Pvt. Ltd. (High-Tech) received a late-night call saying that an engineer... -
Managing IT Resources in the Context of a Strategic Redeployment: A Hydro-Quebec Case Study (A) - The Issue
Technology & Operations Case Study8.95View Details Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise... -
Harvest City: The Intelligent Procurement System Project
Leadership & Managing People Case Study8.95View Details The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest.... -
Chrysler and BMW: Tritec Engine Joint Venture
Technology & Operations Case Study6.95View Details A gifted project leader lacks significant new product development experience. The case highlights the issues and procedures related to defining the project... -
ConAgra Foods
Strategy & Execution Case Study8.95View Details In 2002, ConAgra Foods CEO Bruce Rohde was deliberating the next steps in the process of transforming the company from an agribusiness giant to a value-added... -
Lean at Wipro Technologies
Technology & Operations Case Study8.95View Details Wipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as... -
Going Digital? Mission Possible: Hawkers United - Dabao 2020's Takeaway from the Pandemic Fallout
Leadership & Managing People Case Study8.95View Details Second-generation hawker Melvin Chew decided to set up the Hawkers United - Dabao 2020 Facebook group after the Singapore government announced that dining... -
Operations Management Reading: Managing Quality
40.00View Details The long-term success of an organization depends on the methods used to deliberately shape a firm's approach to maintaining quality standards. While a... -
A3 Thinking
Technology & Operations Case Study8.95View Details This brief note provides a description of the A3 report, a classic problem-solving methodology associated with the Toyota Production System. A3 thinking... -
Indian Railways and the Move to Full Electrification: Exceeding the Global Benchmark
Finance & Accounting Case Study8.95View Details The Indian Railways (IR), the country's largest transporter, is considering a plan to fully electrify its network. The move will cut its fuel expenditure... -
Innovation at Mahindra & Mahindra (B)
Technology & Operations Case Study5.00View Details Supplement to 609-065 -
HBR Guide to Managing Strategic Initiatives Ebook + Tools
Strategy & Execution BookManaging a successful strategic initiative may be the key to transforming your company--and propelling your career forward. Yet running a cross-functional...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Leadership & Managing People Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Organizational Development Magazine ArticleAfter Wall Street firms repeatedly had to shell out millions to settle discrimination lawsuits, businesses started to get serious about their efforts... -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
ABCs of the Critical Path Method
Strategy & Execution Magazine ArticleThe critical path method (CPM), one of a variety of quantitative tools for business decision-making, is a simple technique for analyzing, planning, and... -
The Four Phases of Project Management
Project management Digital ArticlePlanning, build-up, implementation, and closeout. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
Is Project Management the Right Career for You?
Career planning AdviceUse this guide to make an informed choice. -
An Agile Approach to Change Management
Strategy & Execution Digital ArticleSix lessons on moving quickly under pressure. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,...