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What Customer Data Collection Could Mean for Workers
Technology & Operations Digital ArticleEmployees are getting caught in the middle of real-time monitoring. -
New Laws on Data Privacy and Security Are Coming. Is Your Company Ready?
Cybersecurity and digital privacy Digital ArticleThe consequences of weak security are about to go way beyond bad PR. -
How to Create a Worker Safety Hotline That Really Works
Sexual harassment Digital ArticleFour research-backed recommendations. -
What Was Privacy?
Organizational Development Magazine ArticleWhy is that question in the past tense? Because individuals can no longer feel confident that the details of their lives - from identifying numbers to... -
Stop Screening Job Candidates' Social Media
Organizational Development Magazine ArticleStick to evidence-based recruiting. -
Ads That Don't Overstep
Sales & Marketing Magazine ArticleData gathered on the web has vastly enhanced the capabilities of marketers. With people regularly sharing personal details online and internet cookies... -
Facebook’s Misleading Campaign Against Apple’s Privacy Policy
Customer experience Digital ArticleIt claims Apple’s plan to give users more control over their data will harm small businesses. But the facts don’t add up. -
Companies Need to Prove They Can Be Trusted with Technology
Business and society Digital ArticleConsumers have lost confidence in tech — and the companies who develop it. Here’s how organizations can restore digital trust. -
3 Strategies to Earn Consumer Trust in Email Marketing
Marketing Digital ArticlePeople prefer a personalized message — but are also skeptical of how companies use their data. Here’s how to thread the needle. -
Protecting Customers' Privacy Requires More than Anonymizing Their Data
Technology & Operations Digital ArticleStatistical techniques can help marketers while keeping consumer data safe. -
The Sweet Spot Between Privacy and Transparency
Ethan Bernstein, assistant professor at Harvard Business School, on how to boost productivity within an open work environment. -
How GDPR Changed European Companies' Tech Stacks
Strategy & Execution Digital ArticleResearchers studied 400 e-commerce firms to understand how they balanced efficiency and compliance. -
Have Your Privacy Policies Kept Up with Your Digital Transformation?
Technology & Operations Digital ArticleThe pandemic has rapidly transformed many companies' business models. -
How to Capitalize on Generative AI
AI and machine learning SpotlightA guide to realizing its benefits while limiting its risks -
How to Monitor Your Employees — While Respecting Their Privacy
Business ethics Digital ArticleFirst, ask yourself whether it’s really necessary. -
Do You Care About Privacy as Much as Your Customers Do?
Analytics and data science Digital ArticleIf you don’t protect your users’ data, they’ll find a company who will. -
The Transparency Trap
Organizational Development Magazine ArticleTo promote accountability, productivity, and shared learning, many organizations create open work environments and gather reams of data on how individuals... -
Data Privacy Rules Are Changing. How Can Marketers Keep Up?
Technology & Operations Digital ArticleAnalytics and automation technologies make it easier than you might expect. -
What's Your Gen AI Strategy?
Management Digital ArticleThis issue's spotlight explores the intersection of people and technology in the workplace, looking specifically at robots, brain wearables, and human-like... -
Preparing for a Pandemic
Leadership & Managing People Magazine ArticleThis month, all of Harvard Business Review's Forethought contributions address avian influenza, its potential to become a pandemic, and the red flags...
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Organizing Competition in Indianapolis: Mayor Stephen Goldsmith and the Quest for Lower Costs (B)
Innovation & Entrepreneurship Case Study5.00View Details During his successful 1991 bid for the indianapolis mayoralty, Stephen Goldsmith is clear about his preference for privatizing city services. Once in... -
ChoicePoint (A)
Strategy & Execution Case Study8.95View Details The CEO of ChoicePoint, a leading company in the rapidly growing U.S. personal data industry, must reexamine the company's business model after a serious... -
Cancun, Mexico: Water System Privatization
Leadership & Managing People Case Study8.95View Details This case focuses on the privatization of water and sanitation services in the city of Cancún, Mexico. Cancún's growth from a small fishing village in... -
Artea: Designing Targeting Strategies
Sales & Marketing Case Study8.95View Details This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing-implications, causes, and possible... -
Evergreen Enhancement
Innovation & Entrepreneurship Case Study8.95View Details "Richard Alpert, senior partner at Evergreen Investments, must decide which of his two best employees to promote to the position of managing VP. He had... -
Apple: Privacy vs. Safety? (B)
Leadership & Managing People Case Study5.00View Details In 2016 and 2017, Apple refused to help the FBI access the iPhones of two mass shooters. These refusals highlighted Apple's stated policy of supporting... -
Policing Politics: Facebook and a Politician's Right to Free Speech
Strategy & Execution Case Study8.95View Details Facebook, the world's largest social media company, boasted a worldwide reach with over 140 million companies using the Facebook app, 100 billion messages... -
The UK National Identity Card
Leadership & Managing People Case Study8.95View Details During the period 2002-2010 the UK government of the time attempted to relate the rights and entitlements of citizenship with a standard identifier for... -
ANDA: Transforming El Salvador's Water Company
Strategy & Execution Case Study8.95View Details In 1998, most officials in El Salvador recognize that the water infrastructure and the institutions responsible for managing that infrastructure are in... -
A Commercial Bank Does Microfinance: Sogesol in Haiti
Finance & Accounting Case Study8.95View Details In 1995 Haiti's banking sector undergoes reformtwo important aspects of which are a lowering of the reserve requirement on banks and a lifting of the... -
Facebook (A)
Strategy & Execution Case Study8.95View Details Facebook was one of the many social networking Web sites (such as MySpace.com) that launched in 2004. A free-access site that allowed users to connect... -
Ubiquitous Surveillance (A)
Organizational Development Case Study8.95View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
Google and Internet Privacy (A)
Innovation & Entrepreneurship Case Study8.95View Details Based on their use of a shared computer and the Internet ads that keep popping up, two co-workers suspect that another co-worker is HIV-positive or has... -
Ubiquitous Surveillance (B)
Organizational Development Case Study5.00View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
The Battle Over the Clinton Health Care Proposal (Sequel)
Leadership & Managing People Case Study5.00View Details This case provides a succinct account of the high profile failure of the Clinton Administration's initiative to reorganize the US health care and health... -
NBA Biometric Data: Privacy vs. Performance
Sales & Marketing Case Study14.00View Details The NBA and the player's union that represented NBA players signed a collective bargaining agreement. The agreement created the formation of a wearables... -
Ethical Programming of Algorithms: How to Deal with Ethical Risks of AI Tools for Hiring Decisions? (B)
Management Case Study5.00View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
Molson Canada: Social Media Marketing
Sales & Marketing Case Study8.95View Details This case describes Molson's experiment with social media for creating brand awareness. It illustrates issues involved in social media marketing. Molson... -
A Tale of Two Managers Sequel
Leadership & Managing People Case Study5.00View Details This sequel is a follow-up to a short case intended as a vehicle instructors can use to introduce cases to a management or leadership class, and to start...
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Evidence-based Recommendations for Employee Performance Monitoring
Technology & Operations Digital ArticleFrom security cameras to GPS tracking systems, nearly 80% of organizations use some type of electronic performance monitoring (EPM). EPM uses technology... -
Organizing Competition in Indianapolis: Mayor Stephen Goldsmith and the Quest for Lower Costs (B)
Innovation & Entrepreneurship Case Study5.00View Details During his successful 1991 bid for the indianapolis mayoralty, Stephen Goldsmith is clear about his preference for privatizing city services. Once in... -
ChoicePoint (A)
Strategy & Execution Case Study8.95View Details The CEO of ChoicePoint, a leading company in the rapidly growing U.S. personal data industry, must reexamine the company's business model after a serious... -
Designing the Mentally Healthy Workplace
20.18View Details Companies can play an important role in creating mentally healthy workplaces. -
Why Open Offices Aren't Working - and How to Fix Them
20.18View Details Ethan Bernstein, associate professor at Harvard Business School, studied how coworkers interacted before and after their company moved to an open office... -
Surveillance Capitalism
Finance & Accounting Audio20.18View Details "All digital infrastructure is used to shape human behavior in the direction that will be successful in the marketplace," says Shoshana Zuboff, whose... -
Cancun, Mexico: Water System Privatization
Leadership & Managing People Case Study8.95View Details This case focuses on the privatization of water and sanitation services in the city of Cancún, Mexico. Cancún's growth from a small fishing village in... -
Artea: Designing Targeting Strategies
Sales & Marketing Case Study8.95View Details This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing-implications, causes, and possible... -
What Customer Data Collection Could Mean for Workers
Technology & Operations Digital ArticleEmployees are getting caught in the middle of real-time monitoring.