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Communities of Practice: The Organizational Frontier
Organizational Development Magazine ArticleA new organizational form is emerging in companies that run on knowledge: the community of practice. And for this expanding universe of companies, communities... -
Alternative Workplace: Changing Where and How People Work
Organizational Development Magazine ArticleThis article describes the benefits and challenges of alternative workplace programs. Today many organizations, including AT&T and IBM, are pioneering... -
When Community Becomes Your Competitive Advantage
Strategy & Execution Digital ArticleHow businesses shift from selling products to building networks. -
The CEO of Roblox on Scaling Community-Sourced Innovation
Technology and analytics Magazine ArticleRacing toward the future of human coexperience in a safe and civil community -
How to Invest in Social Capital (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleBusiness runs better when people within a company have close ties and trust one another. But the relationships that make organizations work effectively... -
How Brands Can Enter the Metaverse
Brand management Digital ArticleBuilding a strategy for the next frontier. -
People Who Make Organizations Go--or Stop
Organizational Development Magazine ArticleManagers invariably use their personal contacts when they need to, say, meet an impossible deadline or learn the truth about a new boss. Increasingly,... -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come. -
Trust and the Virtual Organization (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleThe technological possibilities of the virtual organization are seductive. But its managerial and personal implications require rethinking old notions... -
How Do You Manage an Off-Site Team? (HBR Case Study and Commentary)
Organizational Development Magazine ArticleIn this fictitious case study, HBR editor Regina F. Maruca explores the challenges of managing employees in the alternative workplace. Allison Scher is... -
Are Super-Apps Coming to the U.S. Market?
Technology and analytics Digital ArticleSomething super-ish is more likely than a true WeChat equivalent. -
Can Absence Make a Team Grow Stronger?
Organizational Development Magazine ArticleSome projects have such diverse requirements that they need a variety of specialists to work on them. But often the best-qualified specialists are scattered... -
Research: How People Feel About Paying for Social Media
Sales & Marketing Digital ArticleA survey of U.S. residents asks whether new subscription services from Twitter, Facebook, Instagram, and Snapchat meet their expectations. -
Designing an Inclusive Metaverse
Blockchain Digital ArticleHow principles of “design justice” can ensure virtual spaces truly work for everyone. -
The CEO of Bayt.com on Building an Internet Culture Where There Is No Internet
Strategy & Execution Magazine ArticleIn the early days of the internet, the author was studying electrical engineering at Stanford, excited by the possibilities of the new technology. Later,... -
Platforms Need to Work with Their Users – Not Against Them
Online communities Digital ArticleTo stay relevant, the winners of Web2 need to start using the tools of Web3. -
8 Best Practices for Creating a Compelling Customer Experience
Strategy & Execution Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. -
Dawn of the E-Lance Economy
Strategy & Execution Magazine ArticleIn this eye-opening article, Thomas W. Malone and Robert J. Laubacher of the Massachusetts Institute of Technology look at how a new kind of organization... -
Making Sense of the NFT Marketplace
Strategy & Execution Digital ArticlePartnering with the right platform is the critical first step to driving customer engagement and securing your position in this new digital economy. -
Being Virtual: Character and the New Economy
Organizational Development Magazine ArticleGiven the changes wrought by the new economy, it makes sense for companies to pursue ever-greater levels of flexibility. But does it make sense for human...
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Arcelik: From a Dealer Network to an Omnichannel Experience
Sales & Marketing Case Study15.05View Details Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing... -
CashDrop (A)
Innovation & Entrepreneurship Case Study8.95View Details In July 2020, Ruben Flores-Martinez had launched a startup, CashDrop, which provided easy and cheap sales options for small businesses. The COVID-19 pandemic... -
Magic: the Gathering - Harnessing an Engaged Player Community
Sales & Marketing Case Study8.95View Details This case study discusses Magic: the Gathering (Magic), a collectible card game that is owned by Wizards of the Coast (Wizards), a subsidiary of Hasbro.... -
Linux in 2004
Technology & Operations Case Study8.95View Details A new technology platform conceived in the early 1990s, Linux developed into a force to be reckoned with in the operating system marketplace. At first,... -
TikTok in 2020: Super App or Supernova? (Abridged)
Sales & Marketing Case Study8.95View Details TikTok's parent company, ByteDance, was launched in 2012 around a simple idea - helping users entertain themselves on their smartphones while on the Beijing... -
BroadVision
Technology & Operations Case Study8.95View Details BroadVision develops software that allows Internet-based businesses to gather information about their online customers and deliver customized information... -
E-Commerce Analytics for CPG Firms (C): Free Delivery Terms
Sales & Marketing Case Study5.00View Details The E-Commerce Analytics group at the traditional CPG firm was in charge of compiling various online sales reports, as well as making data-driven recommendations... -
China Supply Chain and COVID-19
Global Business Case Study8.95View Details On March 11, 2020, The World Health Organization declared the outbreak of the novel coronavirus (COVID-19) a global pandemic. The pandemic brought production,... -
Social Strategy at Nike
Strategy & Execution Case Study8.95View Details Nike, which first started experimenting with social media and networking in 2004, has been consistently reducing its spending on traditional advertising.... -
CashDrop (B1)
Innovation & Entrepreneurship Case Study5.00View Details After the events in CashDrop A, Flores-Martinez received two concrete offers from VC funds for his startup business, CashDrop. This case describes the... -
1933: Germany's Economic Crises (A)
Finance & Accounting Case Study8.95View Details In January 1933, German president Paul von Hindenburg confronted the dilemma of whom to appoint as chancellor in the midst of the Great Depression, polarization... -
Online Auction Markets
Strategy & Execution Case Study14.00View Details eBay, Yahoo!, and Amazon.com entered the online auction market within four years of one another, along with a host of smaller Web sites. Five years later,... -
Project ECHO: Expanding the Capacity of Primary Care Providers to Address Complex Conditions
Leadership & Managing People Case StudyThis case takes place in the United States (US) and traces the inception and growth of Project Extension for Community Healthcare Outcomes (Project ECHO)-a... -
E-Commerce Analytics for CPG Firms (B): Optimizing Assortment for a New Retailer
Sales & Marketing Case Study5.00View Details The E-Commerce Analytics group at the traditional CPG firm was in charge of compiling various online sales reports, as well as making data-driven recommendations... -
CashDrop (B2)
Innovation & Entrepreneurship Case Study5.00View Details After the events in CashDrop A, Jarrid Tingle and Henri Pierre-Jacques, the founders of Harlem Capital partners, worried that Ruben Flores-Martinez, CashDrop's... -
Valuing Snap After the IPO Quiet Period (A)
Finance & Accounting Case Study8.95View Details Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires... -
eGrocery and the Role of Data for CPG Firms
Sales & Marketing Case Study8.95View Details This notes provides information about the eGrocery industry and how traditional CPG companies handle this channel and potential data. It is recommended... -
1923: Hyperinflation in Germany
Finance & Accounting Case Study8.95View Details In the 1920s, Germany experienced one of the most severe episodes of hyperinflation in history. The episode originated in military defeat and revolution,... -
Virtual Reality and the Gaming Sector 2017
Strategy & Execution Case Study8.95View Details This brief note explores the emerging possibilities of virtual reality and its potential as a gaming platform.
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Communities of Practice: The Organizational Frontier
Organizational Development Magazine ArticleA new organizational form is emerging in companies that run on knowledge: the community of practice. And for this expanding universe of companies, communities... -
Should You Use ChatGPT to Write a Resume?
Technology & Operations AdviceIt depends on the role you're applying to. -
Arcelik: From a Dealer Network to an Omnichannel Experience
Sales & Marketing Case Study15.05View Details Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing... -
Arçelik (A), (B): From a Dealer Network to an Omnichannel Experience, Teaching Note
Sales & Marketing Digital ArticleTeaching note for cases 521067 and 521068. -
CashDrop (A)
Innovation & Entrepreneurship Case Study8.95View Details In July 2020, Ruben Flores-Martinez had launched a startup, CashDrop, which provided easy and cheap sales options for small businesses. The COVID-19 pandemic... -
Alternative Workplace: Changing Where and How People Work
Organizational Development Magazine ArticleThis article describes the benefits and challenges of alternative workplace programs. Today many organizations, including AT&T and IBM, are pioneering... -
Magic: the Gathering - Harnessing an Engaged Player Community
Sales & Marketing Case Study8.95View Details This case study discusses Magic: the Gathering (Magic), a collectible card game that is owned by Wizards of the Coast (Wizards), a subsidiary of Hasbro.... -
Linux in 2004
Technology & Operations Case Study8.95View Details A new technology platform conceived in the early 1990s, Linux developed into a force to be reckoned with in the operating system marketplace. At first,... -
When Community Becomes Your Competitive Advantage
Strategy & Execution Digital ArticleHow businesses shift from selling products to building networks.