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The Case for a Chief of Staff
Leadership & Managing People Magazine ArticleNew CEOs are typically focused on creating and implementing a strategy, building a top team, and driving culture change. Optimizing administrative workflow... -
The Science of Strong Business Writing
Leadership & Managing People Magazine ArticleBrain scans are showing us in new detail exactly what entices readers. Scientists can see a group of midbrain neurons--the "reward circuit"--light up... -
How Great Leaders Communicate
Communication Digital ArticleFour strategies to motivate and inspire your team. -
Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work
Leadership & Managing People Magazine ArticleHumor is widely considered essential in personal relationships, but in leaders, it's seen as an ancillary behavior. Though some leaders use humor instinctively,... -
Reputation and Its Risks
Strategy & Execution Magazine ArticleRegulators, industry groups, consultants, and individual companies have developed elaborate guidelines over the years for assessing and managing risks... -
Why the News Is Not the Truth
Global Business Magazine ArticleThe news media and the government are entwined in a vicious circle of mutual manipulation, mythmaking, and self-interest. Journalists need crises to dramatize... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
What Companies Still Get Wrong About Layoffs
Organizational Development Digital ArticleMany cling to the idea that reducing staff is the fastest, easiest way to cut costs. But there are smarter, more humane approaches. -
Change Is Hard. Here's How to Make It Less Painful.
Leadership & Managing People Digital ArticleFour strategies to help you shift your mindset. -
How Brands Can Follow Through on the Values They're Selling
Leadership & Managing People Digital ArticleA roadmap for effective advocacy. -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
The New Science of Building Great Teams
Leadership & Managing People SpotlightWhy do some teams consistently deliver high performance while other, seemingly identical teams struggle? Led by Sandy Pentland, researchers at MIT's Human... -
Leadership Lessons of Mount Everest
Leadership & Managing People Magazine ArticleThe Himalayas are one of nature's most demanding classrooms, but they can teach us important principles about taking charge of our followers--and our... -
Don't Just Tell Employees Organizational Changes Are Coming - Explain Why
Leadership & Managing People Digital ArticleAnd explain how they connect to your mission. -
How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
How to Communicate Your Company’s Strategy Effectively
Corporate strategy Digital ArticleDitch the lofty purpose statements and lengthy slide decks. -
Why Be Honest If Honesty Doesn't Pay
Leadership & Managing People Magazine ArticleConscience explains why most business men and women keep their word and deal fairly with one another. There is no evidence that honesty pays, despite... -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
Reducing Information Overload in Your Organization
Communication Digital ArticleDon't let overcommunication tank productivity. -
The Competitive Advantage of Corporate Philanthropy
Competitive strategy Magazine ArticleMost companies feel compelled to give to charity. Few have figured out how to do it well.
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Malaysia Airlines: Culture Transformation While Flying Through Turbulence
Management Case Study8.95View Details This case study follows Malaysia Airlines Berhad (MAB) through its Culture Journey (2018-2021), an initiative to rebuild the corporate culture as part... -
Lawnsite.com vs. DuPont (B): The Crisis Widens
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
Lawnsite.com vs. DuPont (C): After the Crisis
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
Dovercourt Recreation Centre - Healing a Rift
Leadership & Managing People Case Study8.95View Details In July 2001, the newly elected president of the board of directors at Dovercourt Recreation Centre in Ottawa, Ontario, faces a dilemma. The facility's... -
Uber(US): The Push for Autonomous Vehicles
Technology & Operations Case Study8.95View Details Since early 2015, Uber had been investing heavily in research and development for its autonomous vehicles to revolutionize the ride-hailing industry and... -
Collision Course: Carlos Ghosn and the Culture Wars That Upended an Auto Empire
30.00View Details In Japan it's called the "Ghosn Shock"--the stunning arrest of Carlos Ghosn, the jet-setting CEO who saved Nissan and made it part of a global automotive... -
Chime Solutions
Technology & Operations Case Study8.95View Details Just two years after launching their 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark... -
The Volkswagen Emissions Scandal
Strategy & Execution Case Study8.95View Details In September 2015, VW had admitted to United States regulators that it had deliberately installed "defeat devices" in many of its diesel cars, which enabled... -
Brooke Correll and Clos Du Val: Adventures in Napa Valley (A) and (B) (Condensed)
Sales & Marketing Case Study8.95View Details An established winery's first marketing director is charged with reviving the once-hot brand. Cofounded by an expert winemaker with ties to the famous... -
Toshiba: Accounting Fraud
Finance & Accounting Case Study8.95View Details In July 2015, the chief executive officer of Toshiba Corporation (Toshiba) resigned over the revelation of a JP¥151.8 billion accounting scandal that... -
Norway Sells Wal-Mart
Finance & Accounting Case Study8.95View Details In June 2006, Norway's Pension Fund decided to divest its position in Wal-Mart Stores, Inc. after an investigation by the Fund's Ethics Council. According... -
Oregon Shakespeare Festival
Leadership & Managing People Case Study8.95View Details Paul Nicholson, Oregon Shakespeare Festival (OSF) Executive Director, announced that he would retire at the end of the 2012 season, after a 32-year tenure... -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
Royal Dutch Shell and Beyond: Strategizing the Future of ESG Compliance
Global Business Case Study8.95View Details Businesses have traditionally assessed their climate risks primarily by reference to regulatory compliance requirements and related costs. However, recent... -
dpms. - The Price of Earned Media
Sales & Marketing Case Study8.95View Details In April 2014, the co-founder of lifestyle brand dpms., situated in London, Ontario, has a dilemma. Started as an opportunity to showcase her partner's... -
CVS Health: Promoting Drug Adherence
Sales & Marketing Case Study14.00View Details The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from societal, public policy,... -
Pink Lemonade: Time to Refresh the Firm's Positioning (A)
Management Case Study8.95View Details Tina Garg, founder and CEO of a creative agency, Pink Lemonade, reflects upon her entrepreneurial journey of establishing a brand, growing the business... -
Enterprise Canada: Managing Misinformation
Management Case Study8.95View Details The case is centred around a misinformation incident involving Brian Fox, principal of Enterprise Canada. On November 21, 2022, the lead lawyer for Freedom...
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The Case for a Chief of Staff
Leadership & Managing People Magazine ArticleNew CEOs are typically focused on creating and implementing a strategy, building a top team, and driving culture change. Optimizing administrative workflow... -
The Science of Strong Business Writing
Leadership & Managing People Magazine ArticleBrain scans are showing us in new detail exactly what entices readers. Scientists can see a group of midbrain neurons--the "reward circuit"--light up... -
How Great Leaders Communicate
Communication Digital ArticleFour strategies to motivate and inspire your team. -
Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work
Leadership & Managing People Magazine ArticleHumor is widely considered essential in personal relationships, but in leaders, it's seen as an ancillary behavior. Though some leaders use humor instinctively,... -
Reputation and Its Risks
Strategy & Execution Magazine ArticleRegulators, industry groups, consultants, and individual companies have developed elaborate guidelines over the years for assessing and managing risks... -
Why the News Is Not the Truth
Global Business Magazine ArticleThe news media and the government are entwined in a vicious circle of mutual manipulation, mythmaking, and self-interest. Journalists need crises to dramatize... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
What Companies Still Get Wrong About Layoffs
Organizational Development Digital ArticleMany cling to the idea that reducing staff is the fastest, easiest way to cut costs. But there are smarter, more humane approaches. -
Change Is Hard. Here's How to Make It Less Painful.
Leadership & Managing People Digital ArticleFour strategies to help you shift your mindset. -
How Brands Can Follow Through on the Values They're Selling
Leadership & Managing People Digital ArticleA roadmap for effective advocacy.