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How to Create a Stakeholder Strategy
Business and society Magazine ArticleA data-driven approach to design, measurement, and implementation -
Customer Data: Designing for Transparency and Trust
Sales & Marketing Magazine ArticleWith the help of technology, companies today sweep up huge amounts of customer data. But they tend to be opaque about the information they collect and... -
The Secrets to Successful Strategy Execution
Strategy execution Magazine ArticleResearch shows that enterprises fail at execution because they go straight to structural reorganization and neglect the most powerful drivers of effectiveness—decision rights and information flow. -
Better Ways to Communicate Hospital Data to Physicians
Strategy & Execution ResearchAdministrators need strategies to engage physicians. -
The Molecule Behind Effective Teamwork
Paul Zak, author of The Moral Molecule, explains how oxytocin boosts cooperative behavior. -
Operational Transparency
Technology & Operations Magazine ArticleConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned... -
How Being Filmed Changes Employee Behavior
Leadership & Managing People Digital ArticlePolice departments aren't the only ones considering it. -
Be Real with Your Team
Be transparent and authentic with your team. A ukulele can help. -
Think Customers Hate Waiting? Not So Fast...
Sales & Marketing Magazine ArticleManagers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers... -
Marissa Mayer Was Right to Ask Executives to Commit to Staying at Yahoo
Leadership & Managing People Digital ArticleYou can't start a big effort unless your team is all in. -
Putting the “Open” in Wikimedia’s Open Community Strategy
Transparency Digital ArticleOver cocktails recently, I spoke with a reader of Wikipedia (one of the 300 million). We discussed the fact that, as a nonprofit, the Wikimedia Foundation runs on a very small budget. She asked me “why doesn’t Wikipedia run ads? I know I wouldn’t mind the ads and National Public Radio runs ads, so why […] -
Be a Data Custodian, Not a Data Owner
Technology & Operations Digital ArticleYour customers trust you with their data. Don't let them down. -
Collaborative Goals
Collaboration is the key to setting the right goals-and meeting them. -
Earthster: A Metric Tool for Leaders in the Age of Transparency
Sustainable business practices Digital ArticleThe age of ecological transparency is nigh. Business leaders now must learn to embrace “externalities” (like pollution) and work to lessen them, as Christopher Meyer and Julia Kirby argued in the Harvard Business Review last month. If this is our emerging business reality, here’s a hot tip: look into Earthster.org. Earthster represents an emerging generation […] -
How EBITDA Can Mislead
Finance and investing Digital ArticleDuring the dot-com boom, EBITDA became a popular way to measure how healthy a business was. EBITDA scores became the talk of Silicon Valley cocktail parties, where party goers would ask each other, “How soon will you be EBITDA positive?” Today EBITDA remains a valuable, if controversial, number for evaluating a company’s earnings. After all, […] -
Use Your Words Wisely
Many of us assume that with shared language comes shared understanding. But, in truth, we may be in "foreign" territory more than we realize by virtue... -
Yes, You Can Make Office Politics Less Toxic
Difficult conversations Digital ArticleHere’s how to avoid dysfunction and maintain integrity. -
Up to Code: Does Your Company's Conduct Meet World-Class Standards?
Organizational Development Magazine ArticleCodes of conduct have long been a feature of corporate life. Today, they are arguably a legal necessity--at least for public companies with a presence... -
AI Can Be Both Accurate and Transparent
Technology & Operations Digital Article...
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A Sweet Dilemma: Sourcing Palm Oil with Ferrero SpA and Nestlé
Strategy & Execution Case Study8.95View Details This case focuses on Ferrero SpA's sustainable palm oil sourcing strategy in light of its acquisition of Nestlé's U.S. confectionery brands, which in... -
LaborVoices: Bringing Transparency to the Global Supply Chain
Leadership & Managing People Case Study8.95View Details Social entrepreneur Kohl Gill founded LaborVoices in 2010 with the goal of using mobile phone technology to bring transparency to the global supply chain.... -
Leading Anadarko
Leadership & Managing People Case Study6.95View Details Describes the challenges facing Jim Hackett, the newly appointed CEO of Anadarko Petroleum, an independent oil and gas exploration company. In addition... -
Whistleblowing at Veolia: A Technology Solution
Finance & Accounting Case Study8.95View Details In 2019, Bruno Masson, the vice chairman of Veolia's Ethics Committee, was preparing for a meeting on a rollout plan for a new whistleblowing system to... -
Resolve Ethical Dilemmas
99.00View Details Learn a method for handling ethical dilemmas. Follow step-by-step as manufacturer Principle Tools works through a challenging decision. -
Nest and Allpa Peru: Rendering Transparent Artisan Supply Chains
Management Case Study8.95View Details The Nest and Allpa Peru Case focuses on the issue of making supply chains transparent beyond the factory walls through to the artisan level. Retailers... -
Reforming Prague City Hall: The Efforts of Mayor Jan Kasl to Increase Transparency and Fight Corruption (B)
Leadership & Managing People Case Study5.00View Details In November 1998, Jan Kasl, a successful architect and erstwhile city councilor, was his party's surprise choice for mayor of Prague, the capital city... -
Branding BY-HEALTH: The Value of Transparency
Global Business Case Study8.95View Details BY-HEALTH Co., Ltd. (BY-HEALTH), a Chinese dietary supplement company founded in 1995, had a first-mover advantage as a contemporary health supplement... -
HBR's 10 Must Reads on Trust (with bonus article "Begin with Trust" by Frances X. Frei and Anne Morriss)
Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more... -
Building the Governance to Take Capital SAFI to the Next Level
Leadership & Managing People Case Study8.95View Details Asset management firm Capital SAFI wanted to attract new strategic investors and expand to other countries. Having the right corporate governance in place... -
Sucafina: From Traders to Changemakers
Strategy & Execution Case Study8.95View Details In 2019, David Behrends, head of Trading and Managing Partner at Sucafina, founded and launched Farmer Connect, a blockchain-based end-to-end transparent... -
Transparency International Ukraine
Organizational Development Case Study8.95View Details The overarching vision of the global nongovernmental organization Transparency International was to free the world from corruption. Transparency International... -
Reforming Prague City Hall: The Efforts of Mayor Jan Kasl to Increase Transparency and Fight Corruption (A)
Leadership & Managing People Case Study8.95View Details In November 1998, Jan Kasl, a successful architect and erstwhile city councilor, was his party's surprise choice for mayor of Prague, the capital city... -
Walmart's Blockchain Quest: Integrating New Technology into a Complex Supply Chain
Technology & Operations Case Study8.95View Details Blockchain is a digital, distributed, immutable ledger designed to build trust among parties without requiring an independent, third-party arbitrator... -
Web3: Tools for Preparing Your Team for the Future
Management BookWeb3 may be the next big disrupter in business. Don't be caught unprepared. Blockchain and crypto aren't just for speculators anymore--they're the backbone... -
Facebook: Fake News, Free Speech and an Internet Platform's Responsibility
Strategy & Execution Case Study8.95View Details This case describes the role of Facebook in society and its degree of responsibility to protect the privacy of user data and address the real-world impacts... -
Axel Springer and the Quest for the Boundaries of Corporate Responsibility
Leadership & Managing People Case Study8.95View Details The case deals with the quest for boundaries of corporates' social and environmental responsibility. It poses the question where the responsibility of... -
Wiwa v. Royal Dutch/Shell
Leadership & Managing People Case Study8.95View Details On the eve of trial, and after nearly 14 years of pre-trial litigation, the parties in Wiwa v. Royal Dutch/Shell jointly announced that the four U.S.... -
Authenticity, Identity, and Being Yourself at Work (HBR Work Smart Series)
Management BookJust be yourself, right? We're complex people. Professionally, we're recent graduates, employees, star performers, and first-time managers. But we're...
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How to Create a Stakeholder Strategy
Business and society Magazine ArticleA data-driven approach to design, measurement, and implementation -
Customer Data: Designing for Transparency and Trust
Sales & Marketing Magazine ArticleWith the help of technology, companies today sweep up huge amounts of customer data. But they tend to be opaque about the information they collect and... -
The Secrets to Successful Strategy Execution
Strategy execution Magazine ArticleResearch shows that enterprises fail at execution because they go straight to structural reorganization and neglect the most powerful drivers of effectiveness—decision rights and information flow. -
A Sweet Dilemma: Sourcing Palm Oil with Ferrero SpA and Nestlé
Strategy & Execution Case Study8.95View Details This case focuses on Ferrero SpA's sustainable palm oil sourcing strategy in light of its acquisition of Nestlé's U.S. confectionery brands, which in... -
Better Ways to Communicate Hospital Data to Physicians
Strategy & Execution ResearchAdministrators need strategies to engage physicians. -
The Molecule Behind Effective Teamwork
Paul Zak, author of The Moral Molecule, explains how oxytocin boosts cooperative behavior. -
Operational Transparency
Technology & Operations Magazine ArticleConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned... -
How Being Filmed Changes Employee Behavior
Leadership & Managing People Digital ArticlePolice departments aren't the only ones considering it. -
Be Real with Your Team
Be transparent and authentic with your team. A ukulele can help. -
How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Harvard Business School professor Amy Edmondson discusses getting an organization into the “High Performance Zone” by creating an environment of psychological safety and high accountability.