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The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Why the News Is Not the Truth
Business and society Magazine ArticleBoth the media and the government thrive on crises. When none exist, they create them. -
Off-Sites That Work
Decision making and problem solving Magazine ArticleThe top team’s annual strategic off-site differs from all other meetings in its potential impact on the company. That’s why it should be designed and managed differently. -
Manage Your Human Sigma
Performance indicators Magazine ArticleWhen the Gallup Organization applied Six Sigma principles to sales and service groups at several companies, it learned how much performance variation exists between seemingly similar work groups. Managing that variability can raise overall performance by orders of magnitude and can create organic growth. -
Real New Economy
Technology & Operations Magazine ArticleDuring the soar-and-swoon days of the late 1990s, many people believed that information technology, and the Internet in particular, were "changing everything"... -
Major Sales: Who Really Does the Buying? (HBR Classic)
Sales & Marketing Magazine ArticleWhen is a buyer not really a buyer? How can the best product at the lowest price turn off buyers? Are there anonymous leaders who make the actual buying... -
Apple, Spotify, and the Battle over Freemium
Strategy & Execution Digital ArticleWhat's at stake for the future of the music industry. -
Twitter, that Old Media Darling
Sales & Marketing Digital ArticleTwitter's value proposition looks awfully familiar to one researcher. -
Learning from Losing a Customer
Sales and marketing Magazine ArticleThis is a story of how a small, young company lost a very important order, recovered, and became much stronger and more competitive by learning about market positioning. The lessons learned proved so valuable that, when all was said and done, the company concluded that losing the big order was the best thing that had […] -
Unite Your Senior Team
Leadership & Managing People Magazine ArticleDisruptive change poses existential challenges to leadership teams, raising foundational questions about aspirations, identity, and the very soul of a... -
Reverse Engineering Google’s Innovation Machine
Process management Magazine ArticleEvery piece of the business plays a part, every part is indispensable, every failure breeds success, and every success demands improvement. -
When the Media Covers Gender Inequality, the C-Suite Listens
Global Business Digital ArticleA study looks at the impact of increased attention. -
The Cable Guys Need to Come up with a Better Argument
Technology & Operations Digital ArticleHas a hands-off regulatory regime really led to more broadband investment? -
Development, Democracy, and the Village Telephone
Global Business Magazine ArticleConventional thinking about Third-World development rejects the idea of state-of-the-art technology for villages that lack adequate water, power, food,... -
No Monopoly on Innovation
Innovation & Entrepreneurship Magazine ArticleMany economists argue that monopolies stifle innovation. But before the breakup, AT&T and its R&D units constituted probably the most potent innovation... -
Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth
Technology and analytics Digital ArticleThree lessons to guide providers. -
Singapore Invests in the Nation-Corporation
International business Magazine ArticleA small island-city located at the tip of the Malay peninsula is the site of an astonishing economic and technological achievement. Singapore not only embodies what is already perhaps the most technologically advanced environment in the world but is also poised to become the world’s first fully networked society—one in which all homes, schools, businesses, […] -
How Nokia Embraced the Emotional Side of Strategy
Strategy & Execution Digital ArticleDon't dismiss the "soft stuff." -
Democracy Under Attack
Organizational Development Digital ArticleDemocracy is in trouble. Fifty-five percent of Americans say their democracy is weak. A Pew Research poll of 27 countries shows that only 45% of people... -
Why Frat Boys Make Lousy Change Agents
Leadership & Managing People Digital ArticleI have spent most of my career chronicling the power of business at its best and highlighting strategies for making positive change in difficult situations....
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Restoring Trust at WorldCom
Organizational Development Case Study6.95View Details Examines the changes in corporate governance at WorldCom/MCI as proposed by the company's court-appointed corporate monitor, Richard Breeden. Following... -
Nokia India: Battery Recall Logistics
Global Business Case Study8.95View Details The case provides an opportunity for students to develop practical knowledge of the role of operations management in a product recall situation, particularly... -
Citigroup's Shareholder Tango in Brazil (A)
Finance & Accounting Case Study6.93View Details Citigroup has discovered that Daniel Dantas, hired five years earlier to manage Citigroup's $750 million private equity investment in a Brazilian telecommunications... -
Global Unichip Corporation (B)
Strategy & Execution Case Study5.00View Details Supplement for case 613048 -
The Market Power of Platform-Mediated Networks
Technology & Operations Case Study8.95View Details This note provides criteria to evaluate the power of a platform-mediated network. For a company considering building such a network or an investor considering... -
The Clean Network and the Future of Global Technology Competition
Global Business Case Study15.05View Details In May 2019, amidst of an ever-worsening trade war between the U.S. and China, President Donald Trump added Chinese telecom giant Huawei to the Department... -
Iridium Global Satellite Phone System: Lost in Space?
Sales & Marketing Case Study8.95View Details The spin-off of Iridium, a global telecommunications system, represented a significant business risk for Motorola, as many talented Motorola executives... -
Man Jit Singh at Sony Entertainment Television (A)
Organizational Development Case Study14.00View Details Explores the role of CEO Man Jit Singh and his senior management committee in leading Multi Screen Media Pvt. Ltd. (formerly SET Pvt. Ltd.), a leading... -
Dami Technology Co. Ltd.: A Smart Kitchen Ecosystem
Strategy & Execution Case Study8.95View Details In December 2017, during the celebrations of the third anniversary of his company, the founder and president of Dami Technology Co. Ltd. (Dami) reflected... -
Adelphia Communications Corp.
Finance & Accounting Case Study8.95View Details A bank officer must make a loan application decision for a large but financially troubled cable broadcaster. -
Celtel International B.V.: June 2004 (A)
Innovation & Entrepreneurship Case Study8.95View Details Depicts the options facing Mohammed Ibrahim, founder and chairman of Celtel International, the largest pan African wireless telecommunications provider,... -
Developing the Materiality Matrix at Telefonica
Leadership & Managing People Case Study8.95View Details Telefonica, one of the largest telecommunication companies in the world and headquartered in Spain, has been issuing a corporate sustainability report... -
Able Translations: International Strategy at the Crossroads
Strategy & Execution Case Study8.95View Details The founder of Toronto-based Able Translations has grown the company since 1990 from a single-man operation that did on-site interpreting to a firm of... -
Design and Evaluation of Targeted Interventions
Management Case Study8.95View Details Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves... -
Apple Inc. in 2012
Strategy & Execution Case Study8.95View Details On October 5, 2011, Steve Jobs tragically died of cancer. The recently retired CEO of Apple Inc. was a legend: he had changed Apple from a company near... -
VIA Science (C)
Strategy & Execution Case Study5.00View Details Via (a) captures the early days of the data analytics startup as founders Gounden and Ravanis considered which markets offer the right opportunities for... -
Quabbin Cablevision Co.
Finance & Accounting Case Study8.95View Details Several entrepreneurs are considering the purchase of an existing cable TV business with the financial assistance of several investors. They must decide... -
Charter Communications: Ensuring the Right Path Forward
Finance & Accounting Case Study8.95View Details This case explores the considerations of an executive compensation analyst as he finalizes a report to the compensation and benefits committee of Charter... -
Siemens AG: Global Development Strategy (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
E.T. Phone Home, Inc.: Forecasting Business Demand
Sales & Marketing Case Study8.95View Details Describes a process for forecasting market demand for an emerging technology--cellular radio. The student must critically evaluate the demand model and...
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The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Why the News Is Not the Truth
Business and society Magazine ArticleBoth the media and the government thrive on crises. When none exist, they create them. -
Off-Sites That Work
Decision making and problem solving Magazine ArticleThe top team’s annual strategic off-site differs from all other meetings in its potential impact on the company. That’s why it should be designed and managed differently. -
Restoring Trust at WorldCom
Organizational Development Case Study6.95View Details Examines the changes in corporate governance at WorldCom/MCI as proposed by the company's court-appointed corporate monitor, Richard Breeden. Following... -
Nokia India: Battery Recall Logistics
Global Business Case Study8.95View Details The case provides an opportunity for students to develop practical knowledge of the role of operations management in a product recall situation, particularly... -
Citigroup's Shareholder Tango in Brazil (A)
Finance & Accounting Case Study6.93View Details Citigroup has discovered that Daniel Dantas, hired five years earlier to manage Citigroup's $750 million private equity investment in a Brazilian telecommunications... -
Global Unichip Corporation (B)
Strategy & Execution Case Study5.00View Details Supplement for case 613048 -
The Market Power of Platform-Mediated Networks
Technology & Operations Case Study8.95View Details This note provides criteria to evaluate the power of a platform-mediated network. For a company considering building such a network or an investor considering... -
The Clean Network and the Future of Global Technology Competition
Global Business Case Study15.05View Details In May 2019, amidst of an ever-worsening trade war between the U.S. and China, President Donald Trump added Chinese telecom giant Huawei to the Department... -
Claude Grunitzky, Teaching Note
Leadership & Managing People Digital ArticleTeaching note for case 412065