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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
The View from the Field
Sales and marketing Magazine ArticleSix leaders offer their perspectives on sales success. -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
What Writing a Book Taught This Consultant
Communication Digital ArticleReaders and clients have some things in common. -
Can Science Be a Business?: Lessons from Biotech
Intellectual property Magazine ArticleBiotech has not delivered on its promise because the industry’s structure—much of it borrowed from Silicon Valley—is flawed. Businesses engaged in advancing basic science as a core activity need a new design. -
Research: Are Clients Loyal to Your Firm, or the People in It?
Talent management ResearchPredicting what happens when employees leave. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Springboard to a Swan Dive?
Career planning Magazine ArticleFor John Clough, the CFO of a high-technology firm, the invitation to join the board of a Fortune 500 company seemed like an opportunity to move up to the big leagues. Until, that is, he started asking about the demands—and the potential liabilities. -
Mommy-Track Backlash (HBR Case Study)
Organizational Development Magazine Article"Please don't tell me that I need to have a baby to have this time off." Those words were still ringing in the ears of Jessica Gonon an hour after a tense... -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Biogen Unchained
Marketing Magazine ArticleWhen the biotech pioneer had to get a blockbuster drug to market fast, it didn’t lock itself into a rigid supply chain. It joined with partners to become a virtual manufacturer. -
The CEO of New Mountain Capital on Using PE Management to Ignite Growth
Strategy & Execution Magazine ArticleTwelve years ago, in 2010, the private equity firm New Mountain Capital acquired a little-known Wisconsin software company, RedPrairie, for $565 million....
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BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
FirstConnect Solutions - Gig Working to Solve the Leaking Bucket
Management Case Study8.95View Details Founded in May 2020, FirstConnect Solutions is a micro, small, and medium enterprise (MSME) focused on providing recruitment and staffing solutions. When... -
Signature Security: Providing Alarm Systems for the Countries Down Under
Innovation & Entrepreneurship Case Study8.95View Details Signature Security, an entrepreneurial company, was created to roll up the electronic security industry in Australia and New Zealand. Signature was created... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Customer Relationship Management at Capital One (UK), Condensed
Sales & Marketing Case Study8.95View Details Capital One, a credit card company, has built its business on a strategy with a clear customer focus: The company systematically gathers and analyses... -
Playing With Fire at Sittercity (B)
Innovation & Entrepreneurship Case Study5.00View Details To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long... -
Tiantong & Partners: Transforming Litigation Practice in China
Strategy & Execution Case Study8.95View Details Jiang Yong founded Tiantong & Partners in 2002, seeking to radically improve the level of litigation-related services in China. By 2015, Tiantong was... -
Marketing at Wachtell, Lipton, Rosen & Katz
Sales & Marketing Case Study8.95View Details Describes the history and unique operating principles of the most successful corporate law firm in the country. Closes with a lengthy quotation by Martin... -
An EPIC Pricing Challenge
Sales & Marketing Case Study8.95View Details In 2020, in response to the COVID-19 pandemic, EPIC (a not-for-profit organization) decided to replace its usual in-person conference with a virtual conference.... -
OnStar: Connecting to Customers Through Telematics
Strategy & Execution Case Study8.95View Details OnStar, a provider of in-vehicle safety, security, and information services called "telematics," was founded in 1995 as a collaborative venture among... -
Trusting "Gangbangers" in War and Peace
Leadership & Managing People Case Study8.95View Details The stage for this case is set in South Central LA, the infamous battleground of bloody gang wars, and the original breeding ground for rap and hip hop... -
Ginzel et al vs. Kolcraft Enterprises et al (C)
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Defining Capitalism's Character: Tom Peters versus McKinsey
Leadership & Managing People Case Study8.95View Details In early 2021, McKinsey & Company (McKinsey) agreed to pay US$573 million to end US state-level investigations into claims that it had helped exacerbate... -
Emeritus: Achieving Impact, Providing Access (A)
Innovation & Entrepreneurship Case Study8.95View Details In June 2019, Emeritus cofounders Ashwin Damera (HBS MBA 2005) and Chaitanya (Chait) Kalipatnapu were thrilled with the growth of their start-up. Eruditus,... -
Operations Management Challenges at Heathrow Airport (Part B)
Management Case Study5.00View Details Airports are complex environments, with decision-making processes divided among numerous authorities, and many stakeholders pursuing their own interests.... -
Liip: How a Web Development Company Was Transformed by Holacracy
Management Case Study8.95View Details No hierarchies, no superiors, circles, roles, and complete transparency. That was the secret to Liip's success after it moved from a pyramid to a holacratic... -
Funding Philanthropy: Creating a Service NGO for Mothers
Innovation & Entrepreneurship Case Study8.95View Details This case is about an affluent and educated woman who decided to start her own organization to support young mothers. Shortly after the birth of her first... -
Sotheby's NFT Sales: Art, Auction, And Apes
Management Case Study8.95View Details "NFT"is a unique type of asset in the art as well as technology world. In 2021, a digital art collection of 101 cartoon apes was sold for USD24.4 million,... -
Moksha Data: Delivering Insights for Public Services
Strategy & Execution Case Study8.95View Details Moksha Data, a boutique data consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared... -
Sapias--Investor Presentation
Finance & Accounting Case Study8.95View Details An example of a business plan that entrepreneurs use to obtain venture capital financing is presented.
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Five Ways Leaders Can Turn Pushback Into Progress
Management Digital ArticleEffective leaders use pushback as an opportunity to boost learning while moving their organizations forward. The authors describe three primary mistakes... -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era.