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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Appraisal of What Performance?
Employee performance management Magazine ArticleCurrent dissatisfactions with appraisal systems will continue until they are revised to accommodate the “how” as well as the “what” in performance. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Social-Impact Efforts That Create Real Value
Organizational Development SpotlightCompanies don't win over investors just by issuing sustainability reports and engaging in other standard ESG practices. What they need to do, says Harvard... -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Accounting Digital ArticleDo you know what your most profitable product is? -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Building a Learning Organization
Organizational Development HBR BestsellerContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs... -
Overselling Sustainability Reporting
Sustainable business practices Magazine ArticleWe’re confusing output with impact. -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Measuring Your Algorithm's Performance
Leadership & Managing People Digital ArticleThe right approach can help you spot where resources are being wasted - and how the system can be improved. -
Best-Laid Incentive Plans (HBR Case Study)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
Manage Your Human Sigma
Performance indicators Magazine ArticleWhen the Gallup Organization applied Six Sigma principles to sales and service groups at several companies, it learned how much performance variation exists between seemingly similar work groups. Managing that variability can raise overall performance by orders of magnitude and can create organic growth. -
Best-Laid Incentive Plans (Commentary for HBR Case Study)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
Balancing Profit and Purpose with Your Digital Transformation
Strategy & Execution Digital ArticleLessons from the Dutch national lottery. -
Experience Doesn't Predict a New Hire's Success
Organizational Development Magazine ArticleIs it time to rethink the way we assess job applicants? A recent review of 81 workplace studies suggests that it is. In it Chad Van Iddekinge of Florida... -
The Five Traps of Performance Measurement
Organizational Development Magazine ArticleEvaluating a company's performance often entails wading through a thicket of numbers produced by a few simple metrics, writes the author, and senior executives...
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Managing with Analytics at Procter & Gamble
Technology & Operations Case Study8.95View Details Senior management at P&G has put a strong emphasis on using data to make "better, smarter, real-time business decisions." The Global Business Services... -
Willow Creek Community Church: What Really Makes a Difference?
Leadership & Managing People Case Study8.95View Details Willow Creek Community Church, located outside of Chicago, IL, was one of the best attended and most influential churches in the United States. It was... -
Valuation Methods and Discount Rate Issues: A Comprehensive Example
Finance & Accounting Case Study8.95View Details Presents a comprehensive review of the valuation methods based on discounting cash flows or value creation metrics and shows, through simple example and... -
Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood
Strategy & Execution Case Study8.95View Details The case follows the Children Cancer Hospital in Egypt, also known as Hospital 57357, as it goes through the roll-out of a new performance management... -
China Resources Corp. (B): China Resources Microelectronics
Finance & Accounting Case Study5.00View Details Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling... -
Performance Management Systems: How Companies are Rethinking People Development
Organizational Development Case Study8.95View Details Business has become increasingly globalized, interconnected, and disrupted by the unceasing progress of technology. As markets span ever-larger geographical... -
Henkel: Building a Winning Culture
Finance & Accounting Case Study8.95View Details This case illustrates a CEO-led organizational transformation driven by stretch goals, performance measurement, and accountability. When Kasper Rorsted... -
Operations Management Reading: Managing Quality
40.00View Details The long-term success of an organization depends on the methods used to deliberately shape a firm's approach to maintaining quality standards. While a... -
Nordstrom: Dissension in the Ranks? (B)
Organizational Development Case Study5.00View Details Presents a follow-up to the (A) case. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot -
We Are So Sorry: Sedang Prestige Resort
Leadership & Managing People Case Study8.95View Details North American and European branded hotel chains in their quest to maximize shareholder wealth have recently shed ownership of assets and freed up capital... -
Avaya (D): Early Results of Demand Generation
Sales & Marketing Case Study5.00View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series... -
Mary Caroline Tillman at Egon Zehnder: Spotting Talent in the 21st Century
Leadership & Managing People Case Study14.00View Details This case investigates both micro and macro issues around strategic human capital development. First, it explores how Egon Zehnder, a leading global search... -
First National City Bank Operating Group (B)
Organizational Development Case Study5.00View Details Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement,... -
CVS Health: Promoting Drug Adherence
Sales & Marketing Case Study14.00View Details The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from societal, public policy,... -
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Technology & Operations Case Study8.95View Details AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction,... -
San Francisco Bay Consulting
Finance & Accounting Case Study6.95View Details San Francisco Bay Consulting leads the field of economic consulting and litigation support in the application of powerful computers and cutting edge software... -
Army Crew Team
Leadership & Managing People Case Study8.95View Details The coach of the varsity Army crew team at West Point assembled his top eight rowers into the first crew team and the second tier of rowers into the second... -
ExtendSim (R) Simulation Exercises in Process Analysis (B)
Technology & Operations Case Study5.00View Details Second set of exercises meant to be used with ExtendSim, a simulation package created by Imagine That, Inc. of San Jose, California, that allows students... -
Carbon Footprints: Methods and Calculations
Finance & Accounting Case Study8.95View Details Describes methods to calculate the carbon footprint (greenhouse gas emissions) of an organization's operations and supply chain, and a product or service.... -
Domestic Auto Parts
Finance & Accounting Case Study8.95View Details Describes a meeting of an executive team to discuss strategy for a company turnaround. The exercise is to construct a strategy map and Balanced Scorecard...
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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Appraisal of What Performance?
Employee performance management Magazine ArticleCurrent dissatisfactions with appraisal systems will continue until they are revised to accommodate the “how” as well as the “what” in performance. -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Social-Impact Efforts That Create Real Value
Organizational Development SpotlightCompanies don't win over investors just by issuing sustainability reports and engaging in other standard ESG practices. What they need to do, says Harvard... -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Accounting Digital ArticleDo you know what your most profitable product is? -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Building a Learning Organization
Organizational Development HBR BestsellerContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs...