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How Apple Is Organized for Innovation
Organizational Development Magazine ArticleWhen Steve Jobs returned to Apple, in 1997, it had a conventional structure for a company of its size and scope. It was divided into business units, each... -
6 Key Levers of a Successful Organizational Transformation
Organizational Development Digital ArticleLeaders, don't overlook your employees' emotional journey. -
What Companies Still Get Wrong About Layoffs
Organizational Development Digital ArticleMany cling to the idea that reducing staff is the fastest, easiest way to cut costs. But there are smarter, more humane approaches. -
Communities of Practice: The Organizational Frontier
Leading teams Magazine ArticleNot so long ago, companies were reinvented by teams. Communities of practice may reinvent them yet again—if managers learn to cultivate these fertile organizational forms without destroying them. -
First, Let’s Fire All the Managers
Corporate governance Magazine ArticleMorning Star, a leading food processor, demonstrates how to create an organization that combines managerial discipline and market-centric flexibility—without bosses, titles, or promotions. -
Layoffs That Don't Break Your Company
Organizational Development Magazine ArticleToday layoffs have become companies' default response to the challenges created by advances in technology and global competition. Yet research shows that... -
Evolution and Revolution as Organizations Grow
Managing people Magazine ArticleManagement practices that work well in one phase may bring on a crisis in another. -
What Every Leader Needs to Know About Followers
Organizational restructuring Magazine ArticleThe distinctions among followers are every bit as consequential as those among leaders—and have critical implications for how managers should manage. -
Clusters and the New Economics of Competition
Government policy and regulation Magazine ArticleParadoxically, the enduring competitive advantages in a global economy lie increasingly in local things—knowledge, relationships, and motivation that distant rivals cannot match. -
Where Does the Customer Fit in a Service Operation?
Organizational restructuring Magazine ArticleWhile management skills can improve service systems, a manager is better off if he or she first has a clear understanding of the operating characteristics that set one service system apart from another. This author offers one view of services, which, if followed, results in a “rational approach to the rationalization” of services. His view, […] -
Silo Busting: How to Execute on the Promise of Customer Focus
Technology & Operations Magazine ArticleFor many senior executives, shifting from selling products to selling solutions--packages of products and services--is a priority in today's increasingly... -
Thinking Ahead: Power Tactics
Managing people Magazine ArticleBeneath the general principles, attitudes, and ideals of “human relations” lie the actual tactics and day-to-day techniques by which executives achieve, maintain, and exercise power. In the current enthusiasm for “democratizing” business procedures, these hard, practical devices tend to be overlooked. Yet they exist just the same—and, in many ways, do not depart substantially from […] -
How Self-Managed Companies Help People Learn on the Job
Leadership & Managing People Digital ArticleHere are some DIY experiments to try. -
How Process Enterprises Really Work
Managing people Magazine ArticleWhat do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result. -
Downsizing Lost Its Bad Rap
Downsizing Magazine ArticleBig companies formerly took a reputational hit when they laid off massive numbers of workers. But according to E. Geoffrey Love and Matthew Kraatz, of the University of Illinois, U.S. business culture norms gradually changed from 1985 to 1994 as new ideas about boosting shareholder value took hold in executive suites and boardrooms. At the […] -
Prepare Your Workforce for the Automation Age
Analytics and data science Digital ArticleThe transition is coming sooner than you think. -
Making Mass Customization Work
Innovation Magazine ArticleContinuous improvement at Toyota Motor Company is now a business legend. For three decades, Toyota enlisted its employees in a relentless drive to find faster, more efficient methods to develop and make low-cost, defect-free cars. The results were stupendous. Toyota became the benchmark in the automobile industry for quality and low cost. The same, however, […] -
The Coming of the New Organization
Finance and investing Magazine ArticleThe typical large business 20 years hence will have fewer than half the levels of management of its counterpart today, and no more than a third the managers. In its structure, and in its management problems and concerns, it will bear little resemblance to the typical manufacturing company, circa 1950, which our textbooks still consider […] -
The Real Problem with Computers
Business communication Magazine ArticleEven the best-designed systems can’t overcome faulty relationships. -
How One California Medical Group Is Decreasing Physician Burnout
Leadership & Managing People Digital ArticleFour elements of an effective model.
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Webster Industries (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. -
Value Pricing at Procter & Gamble (A)
Sales & Marketing Case Study8.95View Details Executive Vice President Durk Jager was convinced that the huge sums being spent on trade and consumer promotion could be put to better use, and that... -
Argos Soditic--The Kermel Proposal
Strategy & Execution Case Study8.95View Details In April 2002, Guy Semmens, a partner in Argos Soditic, has to decide whether to take the lead in the management buyout (MBO) of Kermel, a niche player... -
GE's Talent Machine: The Making of a CEO, Video
Leadership & Managing People Case Study150.00View Details CEO Jeff Immelt, ex-CEO Jack Welch, and HR Chief Bill Conaty discuss how GE has made talent development a source of sustainable competitive advantage.... -
E-Business Transformation in the Banking Industry: The Case of Citibank
Technology & Operations Case Study8.95View Details Citibank reshaped considerably its e-business program after the financial crisis of 2008 focusing on leveraging its geographical reach, rolling out global... -
Fujifilm: A Second Foundation
Strategy & Execution Case Study8.95View Details Fujifilm was the second largest manufacturer of photographic film in the world when digital imaging began to substitute for its core business. In contrast... -
Philip Morris Companies and Kraft, Inc.
Finance & Accounting Case Study8.95View Details Gives students the opportunity to explore the effect of substantial free cash flow on corporate acquisition and operating strategies. Students are also... -
HBR's 10 Must Reads on Managing in a Downturn, Expanded Edition (with bonus article "Preparing Your Business for a Post-Pandemic World' by Carsten Lund Pedersen and Thomas Ritter)
24.95View Details How do the most resilient companies survive--and even thrive--during a slowdown? If you read nothing else on surviving a tough economy and coming back... -
Mahindra Financial Services: Restructuring for Growth
Organizational Development Case Study8.95View Details Mahindra Financial Services (MMFSL) is an Indian non-banking financial services organization largely involved with financing of tractors, commercial,... -
Pierre Frankel in Moscow (A): Unfreezing Change
Leadership & Managing People Case Study8.95View Details A young and upcoming French executive in a global technology company is sent to Moscow as deputy managing director to turn around the Russia subsidiary.... -
PlaceWare: Issues in Structuring a Xerox Technology Spinout
Technology & Operations Case Study8.95View Details Xerox has established a process to spin out technologies it develops that do not fit with its current business needs. To structure these "spinouts," a... -
Jeepers! Inc. in 2000
Finance & Accounting Case Study8.95View Details After the company's IPO is withdrawn, the company enters a period of severe financial distress. The consultants recommend that the company be liquidated.... -
Cat Is Out of the Bag: KANA and the Layoff Gone Awry (A)
Organizational Development Case Study8.95View Details Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in... -
Retail Financial Services in 1998: Travelers
Strategy & Execution Case Study8.95View Details Provides an overview of Travelers Group's current strategy for retail financial services. Retail Financial Services in 1998 should be given to all students... -
The Turnaround of General Electric
Strategy & Execution Case Study8.95View Details For almost forty years, the General Electric Company (GE) was considered to be one of the world's best-managed global firms. But by 2017, GE was in the... -
Technology Commercialization at the Massachusetts General Hospital
Technology & Operations Case Study8.95View Details The Department of Corporate Sponsored Research & Licensing (CSRL) at the Massachusetts General Hospital (MGH) serves as the primary interface between... -
The Breakfast of Champions: Can General Mills Make the Dough with Pillsbury? (A)
Organizational Development Case Study8.95View Details Why do so many corporate initiatives, such as mergers and acquisitions, downsizings, or re-engineerings, look good on paper and turn out so poorly? This... -
Donald Salter Communications, Inc.
Finance & Accounting Case Study8.95View Details A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation... -
Nortel: Re-Inventing Information Systems
Technology & Operations Case Study8.95View Details Describes the situation faced by Nortel's Information Systems (I/S) department as the company tried to respond to changes in its environment. With the... -
Origo Commodities: An Agonizing Decision
Management Case Study8.95View Details Origo Commodities Indian Pvt. Ltd. (Origo) had grown to achieve revenue of US$40 million in just a decade, making it one of the leading players in India's...
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How Apple Is Organized for Innovation
Organizational Development Magazine ArticleWhen Steve Jobs returned to Apple, in 1997, it had a conventional structure for a company of its size and scope. It was divided into business units, each... -
6 Key Levers of a Successful Organizational Transformation
Organizational Development Digital ArticleLeaders, don't overlook your employees' emotional journey. -
What Companies Still Get Wrong About Layoffs
Organizational Development Digital ArticleMany cling to the idea that reducing staff is the fastest, easiest way to cut costs. But there are smarter, more humane approaches. -
Communities of Practice: The Organizational Frontier
Leading teams Magazine ArticleNot so long ago, companies were reinvented by teams. Communities of practice may reinvent them yet again—if managers learn to cultivate these fertile organizational forms without destroying them. -
First, Let’s Fire All the Managers
Corporate governance Magazine ArticleMorning Star, a leading food processor, demonstrates how to create an organization that combines managerial discipline and market-centric flexibility—without bosses, titles, or promotions. -
Layoffs That Don't Break Your Company
Organizational Development Magazine ArticleToday layoffs have become companies' default response to the challenges created by advances in technology and global competition. Yet research shows that... -
Evolution and Revolution as Organizations Grow
Managing people Magazine ArticleManagement practices that work well in one phase may bring on a crisis in another. -
What Every Leader Needs to Know About Followers
Organizational restructuring Magazine ArticleThe distinctions among followers are every bit as consequential as those among leaders—and have critical implications for how managers should manage. -
Clusters and the New Economics of Competition
Government policy and regulation Magazine ArticleParadoxically, the enduring competitive advantages in a global economy lie increasingly in local things—knowledge, relationships, and motivation that distant rivals cannot match. -
Where Does the Customer Fit in a Service Operation?
Organizational restructuring Magazine ArticleWhile management skills can improve service systems, a manager is better off if he or she first has a clear understanding of the operating characteristics that set one service system apart from another. This author offers one view of services, which, if followed, results in a “rational approach to the rationalization” of services. His view, […]