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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
How to Tap the Full Potential of Telemedicine
Health and wellness Digital ArticleBy using new technologies and services, U.S. health providers can take virtual health care to the next level. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Technology & Operations Magazine ArticleThe U.S.-China trade war and the supply and demand shocks brought on by the Covid-19 crisis are forcing manufacturers everywhere to reassess their supply... -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Technology & Operations Magazine ArticleOne of the most promising applications of emerging blockchain technology is supply chain management. Blockchain--the digital record-keeping system developed... -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
Quality Is More Than Making a Good Product
Customer service Magazine ArticleCorporate executives and consumers have in recent years adopted divergent views of product quality. Several recent surveys indicate how wide the quality perception gap is: Three out of five chief executives of the country’s largest 1,300 companies said in a 1981 survey that quality is improving; only 13% said it is declining.1 Yet 49% of […] -
The Circular Business Model
Business models Magazine ArticlePick a strategy that fits your resources and capabilities. -
How to Negotiate with Powerful Suppliers
Technology & Operations Magazine ArticleIn many industries the balance of power has shifted from buyers to suppliers. Companies that have gotten into a weak position need to tackle the problem... -
5 Critical Priorities for the U.S. Health Care System
Business models Digital ArticleA guide to making health care more accessible, affordable, and effective. -
Overselling Sustainability Reporting
Communication Magazine ArticleFor two decades progressive thinkers have argued that a more sustainable form of capitalism would arise if companies regularly measured and reported on... -
The Strategic Challenges of Decoupling
Global Business SpotlightMost business executives who have put time, effort, and investment into developing a presence in China resist the notion of decoupling. With the Biden... -
No-Nonsense Guide to Measuring Productivity
Operations strategy Magazine ArticleA few years ago, a major manufacturing-based conglomerate asked a gifted mathematician to join its corporate staff. One of his first assignments was to design a system that senior managers could use to evaluate the operating efficiency of the company’s various divisions. He devoted many months to the assignment and also tapped the knowledge of […] -
The 4 Tiers of Digital Transformation
Disruptive innovation Digital ArticleA framework to ensure your digital investments are driven by strategic objectives. -
The State of Globalization in 2022
Global Business Digital ArticleIts collapse has been vastly overstated, according to an analysis of international flows of trade, capital, information, and people. -
What Really Makes Toyota’s Production System Resilient
Operations and supply chain management Digital Article“Just-in-time” only works as part of a comprehensive suite of strategies. -
Customer Intimacy and Other Value Disciplines
Sales & Marketing Magazine ArticleTo today's customers, value can mean any number of things, from convenience of purchase to after-sale service and dependability. But that doesn't mean...
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Globalization of CEMEX
Strategy & Execution Case Study8.95View Details CEMEX is a Mexican company that has become a major international competitor in cement while maintaining a higher level of profitability than other, longer-established... -
Diversifying P&G's Supplier Base (A)
Sales & Marketing Case Study8.95View Details In February 2003, P&G hosted two meetings-one with its largest woman- and minority-owned suppliers and one with its largest non-minority-owned suppliers.... -
Bayonne Packaging, Inc.
Technology & Operations Case Study8.95View Details A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages,... -
Rohner Textil AG (A)
Global Business Case Study8.95View Details This series of cases (see also the B [UVA-E-0108], C [UVA-E-0109], D [UVA-E-0110], and E [UVA-E-0147] cases) takes students through five design-and-manufacturing... -
Nokia India: Battery Recall Logistics
Global Business Case Study8.95View Details The case provides an opportunity for students to develop practical knowledge of the role of operations management in a product recall situation, particularly... -
Adani Agri Logistics Limited: Blocking the Grain Drain
Technology & Operations Case Study8.95View Details Adani Agri Logistics Limited (AALL) was established to execute a national project for the bulk handling of food grains through a public-private partnership... -
Rich-Con Steel
Technology & Operations Case Study6.95View Details One month after "going live" with a new information system, Rich-Con Steel is in crisis. The new system was intended to give the company basic visibility... -
A Sweet Dilemma: Sourcing Palm Oil with Ferrero SpA and Nestlé
Strategy & Execution Case Study8.95View Details This case focuses on Ferrero SpA's sustainable palm oil sourcing strategy in light of its acquisition of Nestlé's U.S. confectionery brands, which in... -
Alibris in 2004
Technology & Operations Case Study8.95View Details Alibris, an online marketplace for rare, used, and out-of-print books, is trying to communicate to the professional book dealers who are its main suppliers... -
Fair Park Covid-19 Mass Vaccination Site (A)
Technology & Operations Case Study15.05View Details This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering... -
VIRGINIA-Class Submarine: Two for Four in 2012 (A)
Technology & Operations Case Study8.95View Details The VIRGINIA-class submarine was one of the largest naval-acquisition projects in history, involving the construction of 30 submarines at an acquisition... -
The Accellion Service Guarantee
Sales & Marketing Case Study8.95View Details Accellion sought to position itself as a service provider in the Distributed File Storage, Management and Delivery market space. Its major targeted customers... -
Optimizing Flu Vaccine Planning at NorthShore University HealthSystem
Innovation & Entrepreneurship Case Study8.95View Details Stan Kent, vice president of pharmacy at NorthShore University HealthSystem, is faced with the challenge of seasonal planning for the influenza vaccine.... -
Pricing in a Digital World (2015)
Sales & Marketing Case Study8.95View Details This case presents media reports for five instances of interesting pricing strategies, each enabled by digital technologies. Students are asked to assess... -
Han Solar and the Green Supply Chain
Leadership & Managing People Case Study8.95View Details This case study focuses on a sustainability corporate initiative that aims to strengthen a photovoltaic business and to understand consumer preferences.... -
Marfrig's Quest for Sustainable Beef
Strategy & Execution Case Study8.95View Details Marfrig, one of the world's leading meatpackers, strived to comply with its commitment to have a deforestation-free value chain in Brazil by 2030. The... -
Airborne Express
Strategy & Execution Case Study8.95View Details In the wake of a highly successful quarter, senior managers of Airborne Express, the third largest player in the express mail industry, review the firm's... -
Haiti Hope: Innovating the Mango Value Chain
Technology & Operations Case Study8.95View Details Haiti Hope was to provide 25,000 Haitian farmers with world-class business and industry expertise to help them grow mangos more efficiently and abundantly,... -
FIJI Water: Carbon Negative?
Sales & Marketing Case Study8.95View Details Seeking to go beyond global best practices in reducing environmental impacts, FIJI Water, a premium artesian bottled water company in the United States,...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
What Is Strategy?
Strategy Magazine ArticleFor starters, it’s not the same as operational effectiveness. -
How to Tap the Full Potential of Telemedicine
Health and wellness Digital ArticleBy using new technologies and services, U.S. health providers can take virtual health care to the next level. -
A More Sustainable Supply Chain
Technology & Operations Magazine ArticleIncreasingly, multinational corporations (MNCs) are pledging to procure the materials and services they need from companies committed to fair labor practices... -
Global Supply Chains in a Post-Pandemic World
Technology & Operations Magazine ArticleThe U.S.-China trade war and the supply and demand shocks brought on by the Covid-19 crisis are forcing manufacturers everywhere to reassess their supply... -
Putting the Service-Profit Chain to Work
Supply chain management Magazine ArticleEditor’s Note: This article sets out a simple, elegant, and ultimately tough-minded way to build profitability in a service business. Originally published in 1994, it offers as much today as it did then and is a perennial best seller. ♦ UPDATE: Learn about companies that are applying this timeless advice today. Top-level executives of outstanding […] -
Collaborative Intelligence: Humans and AI Are Joining Forces
Technology & Operations Magazine ArticleArtificial intelligence is transforming all sectors of the economy, but there's no reason to fear that robots will replace all human employees. In fact,... -
Building a Transparent Supply Chain
Technology & Operations Magazine ArticleOne of the most promising applications of emerging blockchain technology is supply chain management. Blockchain--the digital record-keeping system developed... -
Strategy for Start-ups
Competitive strategy SpotlightFirst answer two questions; then explore four paths. -
Quality Is More Than Making a Good Product
Customer service Magazine ArticleCorporate executives and consumers have in recent years adopted divergent views of product quality. Several recent surveys indicate how wide the quality perception gap is: Three out of five chief executives of the country’s largest 1,300 companies said in a 1981 survey that quality is improving; only 13% said it is declining.1 Yet 49% of […]