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The Right Way to Hold People Accountable
Developing employees Digital ArticleYou need to be clear in five areas. -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
7 Things to Say When a Conversation Turns Negative
Interpersonal skills Digital ArticleA helpful list of replies and comebacks. -
How to Say No to Taking on More Work
Leadership & Managing People Digital ArticleBe up front about your reasons. -
How to Have Difficult Conversations When You Don't Like Conflict
Communication Digital ArticleBe curious and respectful. -
Do You Hate Your Boss?
Leadership & Managing People Magazine ArticleAt least half of all employees have quit a job at some point because of their supervisor. People complain of bosses who bully them, micromanage, steal... -
When and How to Respond to Microaggressions
Race Digital ArticleA framework for navigating uncomfortable conversations. -
How to Control Your Emotions During a Difficult Conversation
Difficult conversations Digital ArticleGetting worked up will only make things worse. -
4 Types of Employee Complaints — and How to Respond
Managing people Digital ArticleWhen managed effectively, complainers can help bosses mitigate risks, identify red flags, and uncover opportunities for growth. -
How Management Teams Can Have a Good Fight
Decision making and problem solving HBR BestsellerThe absence of conflict is not harmony, it’s apathy. -
What to Do When Work Stress (Literally) Makes You Sick
Leadership & Managing People Digital ArticleWhen you experience anxiety, write down what's happening around you. -
Dealing with Your Incompetent Boss
Leadership & Managing People Best PracticeEveryone complains about their boss from time to time. In fact, some consider it a national workplace pastime. But there's a difference between everyday... -
How to Deal with a Boss Who Behaves Unpredictably
Managing conflicts Digital ArticleLook for triggers and patterns. -
How to Respond to an Offensive Comment at Work
Managing conflicts Digital ArticleKnow when it’s worth speaking up. -
How to Handle a Disagreement on Your Team
Leading teams Digital ArticleRely on your mediation skills, not your authority. -
How to Navigate Conflict with a Coworker
Managing conflicts Magazine ArticleSeven strategies to help you make progress with even the most difficult people -
How to (Actually) Change Someone's Mind
Communication Digital ArticleThree strategies to turn your adversaries into allies. -
How to Help an Employee Who Rubs People the Wrong Way
Giving feedback Best PracticeStart by signaling your good intentions. -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
How to Work with Someone Who Isn't a Team Player
Communication Digital ArticleDon't let your resentment build.
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Arcelik: From a Dealer Network to an Omnichannel Experience
Sales & Marketing Case Study15.05View Details Arcelik Turkey, the country's market leader in household appliances, was at an omnichannel crossroads in January 2020. Arcelik was a B2B player utilizing... -
Slade Co.
Organizational Development Case Study8.95View Details Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. -
Hard-Won Accord: British Columbia & EDS Canada Negotiate a Complex Revenue Management Contract
Global Business Case Study8.95View Details When a public sector agency decides to privatize a large government function (as opposed to a more discreet job), the process of negotiating the service... -
Lisa Benton (B)
Organizational Development Case Study5.00View Details Provides a follow-up to Lisa Benton (A). -
Sunk Costs: The Plan to Dump the Brent Spar (A)
Strategy & Execution Case Study8.95View Details This case explores the conflict between Shell Oil and Greenpeace over Shell's plans to sink the aging Brent Spar oil platform in the North Atlantic. It... -
Erik Peterson at Biometra (B)
Organizational Development Case Study5.00View Details This one-paragraph case adds to the data presented in the (A) case. A redisguised and updated version of earlier case 494-006. -
Malcolm Turner at Vanderbilt
Organizational Development Case Study8.95View Details Malcolm Turner becomes the new athletic director at Vanderbilt University, tasked with increasing athletics-related revenue and improving on-field performance,... -
Wintel (E): From Multi-Market Contact to Multi-Geographic Contact
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
HBR's 10 Must Reads on Communication, Vol. 2 (with bonus article "Leadership Is a Conversation" by Boris Groysberg and Michael Slind)
Communication BookIs your message getting through? The right communication tactics can motivate your people--and fuel your business. Get more of the ideas you want, from... -
The Mike and Vicky Case (B): Confidential Instructions for Vicky Blades
Leadership & Managing People Case Study5.00View Details A two-party negotiation between a successful female manager in the private banking industry and her male boss about her bonus, her performance, and her... -
Making the Tough Team Call (A)
Global Business Case Study8.95View Details Set in a German automotive company, this case traces the dynamics of a consulting project team doing a high-profile strategic project as part of a company-specific... -
Road Rage at the DMV
Sales & Marketing Case Study8.95View Details When Hewlett-Packard Enterprise notified Rhode Island's Governor's Office that it won't be able to deliver a "fully-functioning" technology upgrade for... -
Mitch Landrieu: Using Communication to Lead Change in Racial Conflict
Organizational Development Case Study8.95View Details In 2015, nine black Americans were killed in a racially motivated shooting spree. The incident fuelled ongoing racial tensions in the United States and... -
The Breakfast of Champions: Can General Mills Make the Dough with Pillsbury? (A)
Organizational Development Case Study8.95View Details Why do so many corporate initiatives, such as mergers and acquisitions, downsizings, or re-engineerings, look good on paper and turn out so poorly? This... -
Erik Peterson at Biometra (C)
Organizational Development Case Study5.00View Details Describes the outcome of Erik Peterson's meetings over the course of two days with a number of senior executives from the parent company. Students should... -
Nordstrom: Dissension in the Ranks? (B)
Organizational Development Case Study5.00View Details Presents a follow-up to the (A) case. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot -
Shahana Patel
Leadership & Managing People Case Study8.95View Details Shahana had just received a job offer from a trendy global startup in India, but she was getting married in five months and wanted to negotiate for a... -
Direct, Personal Leadership
Leadership & Managing People Case Study8.95View Details Argues that to be effective leaders, general managers must focus on substance, not process, and aggressively combat the forces that can lead to the politicization...
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The Right Way to Hold People Accountable
Developing employees Digital ArticleYou need to be clear in five areas. -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
7 Things to Say When a Conversation Turns Negative
Interpersonal skills Digital ArticleA helpful list of replies and comebacks. -
Ask an Expert: I’m Jealous of My Friends’ Successes. How Do I Cope?
Difficult conversations AdviceRemind yourself: Envy makes you human. -
How to Say No to Taking on More Work
Leadership & Managing People Digital ArticleBe up front about your reasons. -
How to Have Difficult Conversations When You Don't Like Conflict
Communication Digital ArticleBe curious and respectful. -
Do You Hate Your Boss?
Leadership & Managing People Magazine ArticleAt least half of all employees have quit a job at some point because of their supervisor. People complain of bosses who bully them, micromanage, steal... -
When and How to Respond to Microaggressions
Race Digital ArticleA framework for navigating uncomfortable conversations. -
How to Control Your Emotions During a Difficult Conversation
Difficult conversations Digital ArticleGetting worked up will only make things worse. -
4 Types of Employee Complaints — and How to Respond
Managing people Digital ArticleWhen managed effectively, complainers can help bosses mitigate risks, identify red flags, and uncover opportunities for growth.