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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Where Is Tech Going in 2023?
AI and machine learning Digital ArticleSix trends that will define the next year, according to McKinsey experts. -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
How to Scale AI in Your Organization
Finance & Accounting Digital ArticleTech-savvy companies have started to adopt a new discipline: machine learning operations, or MLOps. -
What CEOs Need to Know About the Costs of Adopting GenAI
Technology and analytics Digital ArticleA primer on the predictable — and often overlooked — expenses that come with implementing these tools. -
A Practical Guide for Marketers Who Want to Use GenAI
Technology & Operations Digital ArticleUnderstanding the risks, rewards, and how to get started. -
Has Generative AI Peaked?
Technology & Operations Digital ArticleThe proliferation of AI-generated clutter could spell disaster for LLMs and image-generators. -
How Generative AI Will Transform Knowledge Work
Technology & Operations Digital ArticleManagers can take steps to help employees realize the potential benefits. -
The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come. -
Keep Your AI Projects on Track
AI and machine learning SpotlightMost go off course. To make sure yours succeed, consider these five steps. -
Enterprise 2.0: How a Connected Workforce Innovates
Innovation & Entrepreneurship Magazine ArticleIn this conversation with HBR senior editor Anand P. Raman, McAfee, a principal research scientist at the MIT Sloan School of Management's Center for... -
Mastering the Three Worlds of Information Technology
Technology & Operations Magazine ArticleThe information age has brought with it a host of new technologies--and an overabundance of choices. Managers are hard-pressed to figure out what all... -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
Getting IT Right (HBR OnPoint Enhanced Edition)
Technology & Operations Magazine ArticleModern information technology started four decades ago, yet in most major corporations, IT remains an expensive mess. This is partly because the relatively... -
What's Lost When Data Systems Don't Communicate
Technology & Operations Digital ArticleIs "disconnection debt" costing your company? -
Leveraging Growth Analytics for B2B Sales
Technology and analytics Digital ArticleLet user-generated insights lead the way. -
How Biometrics Are Transforming the Customer Experience
Innovation Digital ArticleAs technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security. -
How to Capitalize on Generative AI
AI and machine learning SpotlightA guide to realizing its benefits while limiting its risks
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To Work Well with GenAI, You Need to Learn How to Talk to It
Technology and analytics Digital ArticleRemember: Your computer isn’t a person. -
A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started. -
What Salespeople Get Wrong About Using GenAI
Sales and marketing Digital ArticleSellers should be using it as a coaching and learning aid — not just a shortcut to writing a great hook. -
Generative AI Will Transform Virtual Meetings
Technology and analytics Digital ArticleTwelve use cases that demonstrate the technology’s potential. -
What CEOs Need to Know About the Costs of Adopting GenAI
Technology and analytics Digital ArticleA primer on the predictable — and often overlooked — expenses that come with implementing these tools. -
Has Generative AI Peaked?
Technology and analytics Digital ArticleThe proliferation of AI-generated clutter could spell disaster for LLMs and image-generators. -
How Generative AI Will Transform Knowledge Work
Technology and analytics Digital ArticleManagers can take steps to help employees realize the potential benefits. -
How Leading Consultancies Can Better Manage AI Risk
Technology and analytics Digital ArticleEight steps to navigate this new technological landscape strategically and ethically. -
It’s Time for Boards to Take AI Seriously
Boards Digital ArticleFocus on five guiding principles. -
Keep Your AI Projects on Track
AI and machine learning SpotlightMost go off course. To make sure yours succeed, consider these five steps. -
How to Capitalize on Generative AI
AI and machine learning SpotlightA guide to realizing its benefits while limiting its risks -
Helping Employees Succeed with Generative AI
AI and machine learning SpotlightHow to manage performance when new technology brings constant and unpredictable change -
What's Your Gen AI Strategy?
Management Digital ArticleThis issue's spotlight explores the intersection of people and technology in the workplace, looking specifically at robots, brain wearables, and human-like... -
3 Project Management Strategies for a Hybrid Workplace
Hybrid work Digital ArticleMake digital tools work for you — not against you. -
What’s Lost When Data Systems Don’t Communicate
Technology and analytics Digital ArticleIs “disconnection debt” costing your company? -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
A Tool to Help Boards Measure Cyber Resilience
Cybersecurity and digital privacy Digital ArticleProper oversight starts with gathering the right information. -
The Crucial Role of ID Verification in the Digital Economy
Technology and analytics Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
6 Actions CEOs Must Take During a Cyberattack
Cybersecurity and digital privacy Digital ArticleLessons from the Colonial Pipeline ransomware attack. -
How to Address the Supply-Chain Staffing Crisis
Operations and supply chain management Digital ArticleIt’s more complicated than simply implementing new technologies.
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Timberjack Parts: Packaged Software Selection Project
Technology & Operations Case Study8.95View Details This case provides a realistic, current, and detailed view of software procurement in an international business environment where the competition in enterprise-wide... -
All-in On AI: How Smart Companies Win Big with Artificial Intelligence
35.00View Details A fascinating look at the trailblazing companies using artificial intelligence to create new competitive advantage, from the author of the business classic,... -
Yunnan Baiyao: Transforming a Chinese State-Owned Enterprise
Global Business Case Study15.05View Details This case tells the story of how Wang Minghui, Chairman of Yunnan Baiyao Group since 1999, transformed a single-product traditional Chinese medicine (TCM)... -
Arck Systems
Leadership & Managing People Case Study8.95View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
Vandelay Industries, Inc.
Technology & Operations Case Study8.95View Details An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP)... -
Alchemist Accelerator
Innovation & Entrepreneurship Case Study8.95View Details Alchemist Accelerator follows the story of Ravi Belani, founder and Managing Director of Alchemist Accelerator, as he leads one of the leading enterprise-focused... -
Arck Systems (B)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
1-888-Junk-Van
Technology & Operations Case Study8.95View Details The case describes the selection of an information technology (IT) product to support the operations of 1-888-Junk-Van, a small waste-collection business... -
LGB Bank: Composite Microservices in a Large Global Bank (B)
Finance & Accounting Case Study5.00View Details Case Supplement for Case SMU013 -
Bladelogic (A)
Innovation & Entrepreneurship Case Study8.95View Details Bladelogic, a high flier in the large and growing market of data center automation software, had reached a critical juncture. The company, which had already... -
Develop a Schedule and Budget
99.00View Details Building a realistic schedule and budget for your project from earlier, rough estimates is critical for success. But it isn't easy. Discover ways to handle... -
Harley-Davidson Motor Co.: Enterprise Software Selection
Technology & Operations Case Study6.95View Details Describes Harley-Davidson's decision process for defining and selecting an enterprise-wide procurement software package and the institutional changes... -
TaKaDu
Sales & Marketing Case Study6.95View Details In December 2012, Amir Peleg, founder and CEO of TaKaDu, reflected on how to position his young firm for the next fiscal year and beyond. The small Israeli... -
Strategic IT Transformation at Accenture
Organizational Development Case Study8.95View Details In 2001 Accenture took the bold step of separating from its parent, Arthur Andersen. The new firm that emerged had a bright future ahead, but it also... -
From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montréal - Part A
Technology & Operations Case Study8.95View Details This case recounts the implementation of a customer relationship management (CRM) system in what is considered a non-traditional use case for this category... -
Broadband-X: Enterprise Resource Planning Implementation
Technology & Operations Case Study8.95View Details Broadband-X, is a small-sized electronic contract manufacturing company. The company had been using QuickBooks accounting package and Excel sheets to... -
Arck Systems (C)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
Relational Data Models in Enterprise-Level Information Systems
Technology & Operations Case Study8.95View Details Provides an overview of some important aspects of the relational data models that underlie today's enterprise-level information technologies, such as... -
LGB Bank: Composite Microservices in a Large Global Bank (C)
Finance & Accounting Case Study5.00View Details Case Supplement for Case SMU013 -
Enterprise Resource Planning Software--Ongoing Maintenance Cost Benefit Analysis
Technology & Operations Case Study8.95View Details The Oracle acquisition of PeopleSoft in 2005 seems like ancient history (at least in technology years). In fact, the PeopleSoft acquisition is not even...
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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Where Is Tech Going in 2023?
AI and machine learning Digital ArticleSix trends that will define the next year, according to McKinsey experts. -
AI Isn't Ready to Make Unsupervised Decisions
Leadership & Managing People Digital ArticleToday's algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Timberjack Parts: Packaged Software Selection Project
Technology & Operations Case Study8.95View Details This case provides a realistic, current, and detailed view of software procurement in an international business environment where the competition in enterprise-wide... -
All-in On AI: How Smart Companies Win Big with Artificial Intelligence
35.00View Details A fascinating look at the trailblazing companies using artificial intelligence to create new competitive advantage, from the author of the business classic,... -
Yunnan Baiyao: Transforming a Chinese State-Owned Enterprise
Global Business Case Study15.05View Details This case tells the story of how Wang Minghui, Chairman of Yunnan Baiyao Group since 1999, transformed a single-product traditional Chinese medicine (TCM)... -
How to Scale AI in Your Organization
Finance & Accounting Digital ArticleTech-savvy companies have started to adopt a new discipline: machine learning operations, or MLOps. -
Allocating Decision Rights & Accountability: Elements of Effective IT Governance
Technology & Operations Book Chapter8.95View Details Every firm, at some level, needs a digitized platform, or integrated set of electronic business processes, to operate effectively. The only way to deliver... -
Arck Systems
Leadership & Managing People Case Study8.95View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software...