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What VUCA Really Means for You
Strategy & Execution Magazine ArticleTo meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
8 Ways Managers Can Support Employees’ Mental Health
Crisis management Digital ArticleNearly 42% of employees report a decline in mental health since the pandemic began. -
5 Principles to Guide Adaptive Leadership
Adaptive leadership Digital ArticleHow you respond to a crisis will have repercussions for years to come. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
Leading Through Anxiety
Crisis management Big IdeaInspiring others when you’re struggling yourself -
How to Apologize to a Customer When Something Goes Wrong
Business communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
When the Red Phone Rings: Three Questions to Ask in a Crisis
Crisis management Digital Article“It’s three a.m. and the phone rings. Who do you want to answer it?” asks a baritone voice over an image of a red phone. Walter Mondale first used this scenario in an campaign ad in 1984. Hillary Clinton just used the same image in her campaign against Barack Obama. The inference is that it […] -
Restoring Shareholder Confidence When Your Stock Is Down
Finance & Accounting Digital ArticleWith an aggressive but thoughtful approach, it's possible to survive a downturn - and even emerge stronger. -
Three Unexpected Ways to Help with Disaster Recovery
Crisis management Digital ArticleIn the wake of any natural disaster, including the catastrophic March 11 earthquake and tsunami in Japan, urgent response eventually gives way to long-term recovery. As Japanese leaders and citizens prepare to turn this corner, donors worldwide will continue to offer help. Giving cash can make an immediate difference when donated to reputable organizations with […] -
Create a Sense of Urgency
Make people accountable by giving specific assignments. -
A Short-Seller Crashes the Party (Commentary for HBR Case Study)
Leadership & Managing People Magazine ArticleTerranola is a wildly successful company with a market cap of $8.1 billion. Its product, the Express granola-bar-making machine, is on kitchen counters... -
How Are You Coping with Uncertainty?
Leadership & Managing People Digital ArticleWhen I quit my job last fall, the economic crisis was already upon us, so I knew I was throwing myself headlong into a churning sea of uncertainty. People... -
Fixing a Weak Safety Culture at General Motors
Operations and supply chain management Digital ArticleGM needs to create a safety culture that encourages employees to speak up about large, small, and potential failures. -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
"We Had Gone Back 20 Years." The Heads of Puerto Rico's Largest Media Company on Life After Hurricane Maria
Leadership & Managing People Digital ArticleA Q&A about the storm's aftermath. -
Is Your Company Ready for a Ransomware Attack?
Organizational Development Digital ArticleNearly half of U.S. companies reported one in the past year. -
Lead Your Business Through the Coronavirus Crisis
Global Business Digital ArticleTwelve lessons on analyzing data, communicating information, and protecting your employees. -
Memo to JC Penney: Execution Is Not Strategy
Strategy & Execution Digital ArticleForget "getting back to basics." They need to get out of the woods.
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Nokia India: Battery Recall Logistics
Global Business Case Study8.95View Details The case provides an opportunity for students to develop practical knowledge of the role of operations management in a product recall situation, particularly... -
FJ Management Inc.
Leadership & Managing People Case Study8.95View Details In late 2015, Crystal Call Maggelet, president and CEO of FJ Management, is working with her investment committee to help set the company's strategic... -
HBR's 10 Must Reads on Managing in a Downturn, Expanded Edition (with bonus article "Preparing Your Business for a Post-Pandemic World' by Carsten Lund Pedersen and Thomas Ritter)
24.95View Details How do the most resilient companies survive--and even thrive--during a slowdown? If you read nothing else on surviving a tough economy and coming back... -
The Accidental Statesman: General Petraeus and the City of Mosul, Iraq: Epilogue
Technology & Operations Case Study5.00View Details This case (1834.0 and related epilogue 1834.1 and abridged case 1834.3) tells the story of Major General David Petraeus and the US Army's 101st Airborne... -
Takata Bankruptcy: Failure of Leadership or Innovation Gone Rogue?
Organizational Development Case Study8.95View Details Takata Corporation was a business-to-business firm based in Japan, whose logo once symbolized safety. In 2013, however, the company mishandled its airbag... -
GO Corp.
Finance & Accounting Case Study8.95View Details GO faces a crisis in March 1991 when Microsoft announces the introduction of a competing operating system for pen-based computers. GO's managers must... -
Sunk Costs: The Plan to Dump the Brent Spar (A)
Strategy & Execution Case Study8.95View Details This case explores the conflict between Shell Oil and Greenpeace over Shell's plans to sink the aging Brent Spar oil platform in the North Atlantic. It... -
Risk Intelligence: Learning to Manage What We Don't Know
Strategy & Execution Book29.95View Details Too many executives think risk management is strictly for technical specialists. In Risk Intelligence: Learning to Manage What We Don't Know, David Apgar... -
The New Year's Eve Crisis
Innovation & Entrepreneurship Case Study8.95View Details Mike Valenti, founder and president of Michael's Homestyle Pasta of Connecticut, has just finished a four-hour conference call with his top managers,... -
When Cultures Collide: 2015 HIV Outbreak in Southern Indiana (A)
Leadership & Managing People Case Study8.95View Details This case (Parts A&B) takes students behind the scenes at the Indiana State Department of Health (ISDH) as it struggles to recognize and manage an unusual... -
Fighting Financial Crises: Problems and Remedies
Finance & Accounting Case Study8.95View Details This note reviews seven recurrent factors in financial crises (runnable debt, rising leverage, financial innovation, complexity, contagion, cognitive... -
Cat Is Out of the Bag: KANA and the Layoff Gone Awry (A)
Organizational Development Case Study8.95View Details Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in... -
Ransomware Attack at Colonial Pipeline Company
Management Case Study8.95View Details On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen... -
David Dao on United Airlines
Leadership & Managing People Case Study8.95View Details In widely-circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United... -
Going Digital? Mission Possible: Hawkers United - Dabao 2020's Takeaway from the Pandemic Fallout
Leadership & Managing People Case Study8.95View Details Second-generation hawker Melvin Chew decided to set up the Hawkers United - Dabao 2020 Facebook group after the Singapore government announced that dining... -
Steady Leadership in Choppy Seas: An Asian Maritime Perspective
Organizational Development Case Study8.95View Details Set in March 2015, the case begins when the Baltic Dry Index (BDI), an economic indicator of the average price to ship raw materials, hits an all-time... -
Singapore Post: Transforming Mail Services in the Internet Age
Sales & Marketing Case Study8.95View Details This case is set in August 2012 about ten months after the 'Ready for the Future' (RTF) Transformation Programme was implemented at Singapore Post Limited... -
Harvard ManageMentor v11: Crisis Management Module
99.00View Details Every crisis is an opportunity to shine for managers who know what to do. Here's how to chart a course through crisis situations, from crisis plan development... -
AB InBev: Brewing Up Forecasts during COVID-19
Management Case Study8.95View Details In July 2021, the CEO of AB InBev's European operations and his team strategized to position the company for success post-pandemic. As the world's largest...
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What VUCA Really Means for You
Strategy & Execution Magazine ArticleTo meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
8 Ways Managers Can Support Employees’ Mental Health
Crisis management Digital ArticleNearly 42% of employees report a decline in mental health since the pandemic began. -
5 Principles to Guide Adaptive Leadership
Adaptive leadership Digital ArticleHow you respond to a crisis will have repercussions for years to come. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
Leading Through Anxiety
Crisis management Big IdeaInspiring others when you’re struggling yourself -
How to Apologize to a Customer When Something Goes Wrong
Business communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
When the Red Phone Rings: Three Questions to Ask in a Crisis
Crisis management Digital Article“It’s three a.m. and the phone rings. Who do you want to answer it?” asks a baritone voice over an image of a red phone. Walter Mondale first used this scenario in an campaign ad in 1984. Hillary Clinton just used the same image in her campaign against Barack Obama. The inference is that it […] -
Restoring Shareholder Confidence When Your Stock Is Down
Finance & Accounting Digital ArticleWith an aggressive but thoughtful approach, it's possible to survive a downturn - and even emerge stronger.