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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
The View from the Field
Sales and marketing Magazine ArticleSix leaders offer their perspectives on sales success. -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
What Writing a Book Taught This Consultant
Communication Digital ArticleReaders and clients have some things in common. -
Two Cofounders of Xendit on Pioneering Fintech in Southeast Asia
Strategy & Execution Magazine ArticleThe payments platform company Xendit came to life with a pivot. Its founders first built a product that would allow individuals to exchange funds--like... -
Can Science Be a Business?: Lessons from Biotech
Intellectual property Magazine ArticleBiotech has not delivered on its promise because the industry’s structure—much of it borrowed from Silicon Valley—is flawed. Businesses engaged in advancing basic science as a core activity need a new design. -
Research: Are Clients Loyal to Your Firm, or the People in It?
Talent management ResearchPredicting what happens when employees leave. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Springboard to a Swan Dive?
Career planning Magazine ArticleFor John Clough, the CFO of a high-technology firm, the invitation to join the board of a Fortune 500 company seemed like an opportunity to move up to the big leagues. Until, that is, he started asking about the demands—and the potential liabilities. -
Mommy-Track Backlash (HBR Case Study)
Organizational Development Magazine Article"Please don't tell me that I need to have a baby to have this time off." Those words were still ringing in the ears of Jessica Gonon an hour after a tense... -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Biogen Unchained
Marketing Magazine ArticleWhen the biotech pioneer had to get a blockbuster drug to market fast, it didn’t lock itself into a rigid supply chain. It joined with partners to become a virtual manufacturer.
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Indianapolis: Activity-Based Costing of City Services (A)
Finance & Accounting Case Study8.95View Details A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
Uber(US): The Push for Autonomous Vehicles
Technology & Operations Case Study8.95View Details Since early 2015, Uber had been investing heavily in research and development for its autonomous vehicles to revolutionize the ride-hailing industry and... -
HomeZilla: Attracting Homebuyers through Better Photos
Leadership & Managing People Case Study8.95View Details In November 2014, the founder and chief executive officer of HomeZilla, in Toronto, Canada, was considering how to provide value-added services to his... -
The Path Towards a Service Provider: Service Marketing and Sales at VanderLande Industries
Sales & Marketing Case Study8.95View Details Vanderlande Industries (VI) is a Dutch multinational firm specializing in the manufacturing of goods handling systems. This case study deals with VI's... -
CAA Saskatchewan: Future of Auto Club
Strategy & Execution Case Study8.95View Details The president and chief executive officer (CEO) of a provincial auto club is assessing opportunities to grow his organization in light of industry consolidation... -
Astro-Vision FutureTech: Envisioning the Future
Leadership & Managing People Case Study8.95View Details In February 2016, the managing director of Astro-Vision Futuretech Private Limited (Astro-Vision), one of the leading astrology product and service providers... -
FirstConnect Solutions - Gig Working to Solve the Leaking Bucket
Management Case Study8.95View Details Founded in May 2020, FirstConnect Solutions is a micro, small, and medium enterprise (MSME) focused on providing recruitment and staffing solutions. When... -
Signature Security: Providing Alarm Systems for the Countries Down Under
Innovation & Entrepreneurship Case Study8.95View Details Signature Security, an entrepreneurial company, was created to roll up the electronic security industry in Australia and New Zealand. Signature was created... -
AstraZeneca (China): Promoting Social Innovation with Holistic Disease Management Solutions Throughout the Patient Journey
Management Case Study8.95View Details He increased the sales of products such as Pulmicort RespulesTM after their patents expired, generating significant social benefits by making medical... -
Tailor Brands: Artificial Intelligence-Driven Branding
Sales & Marketing Case Study8.95View Details Using proprietary artificial intelligence technology, startup Tailor Brands set out to democratize branding by allowing small businesses to create their... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Zomato: Hyperlocal Battle for Online Food Delivery
Sales & Marketing Case Study8.95View Details Zomato, a leading restaurant discovery and review platform, entered the highly competitive hyperlocal food delivery space in 2014. Though Zomato was a... -
Banishing Performance Ratings at iQmetrix
Organizational Development Case Study8.95View Details In 2018, Software development corporation iQmetrix Software Development Corp. (iQmetrix), headquartered in Vancouver, Canada, had experienced exponential... -
Applying Data Science and Analytics at P&G
Technology & Operations Case Study8.95View Details Set in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The... -
Forbes Technosys Limited (B): Bill Payment Kiosk Business
Leadership & Managing People Case Study5.00View Details Supplement to case W16853. -
Customer Relationship Management at Capital One (UK), Condensed
Sales & Marketing Case Study8.95View Details Capital One, a credit card company, has built its business on a strategy with a clear customer focus: The company systematically gathers and analyses... -
Lebanon Mountain Trail Association: Aiming for Sustainability
Strategy & Execution Case Study8.95View Details In December 2016, the president of the Lebanon Mountain Trail Association (LMTA) was getting ready for a board of directors meeting during which the members... -
Playing With Fire at Sittercity (B)
Innovation & Entrepreneurship Case Study5.00View Details To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long... -
Chinese Children Adoption International: Maintaining Sustainable Development of Non-Profit Agency
Strategy & Execution Case Study8.95View Details US-based Chinese Children Adoption International (CCAI), founded in 1992, was the world's largest agency dedicated to providing adoption services to abandoned...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Eco7: Launching a New Motor Oil, Student Spreadsheet
Sales & Marketing Digital ArticleStudent spreadsheet for case 916507. -
Indianapolis: Activity-Based Costing of City Services (A)
Finance & Accounting Case Study8.95View Details A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out.